Job Description

We are a fast growing PRIVATE RESIDENTIAL PROPERTY MANAGEMENT COMPANY looking for a highly motivated IT TECHNICAL SUPPORT SPECIALIST to join our Corporate office located in DOWNTOWN LOS ANGELES.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide day to day support and customer service of local and remote users.
• TROUBLESHOOT SOFTWARE AND HARDWARE FAILURES and IDENTIFY NETWORK PROBLEMS when they relate to desktop or laptop computers and peripherals.
• Maintain backup systems and security updates.
• Run diagnostics to resolve issues.
• Install, test and configure new workstations, peripheral equipment and software.
• Respond to breakdowns.
• Troubleshoot and repair network/connectivity/printing issues.
• Able to travel and support our other properties throughout California.
• Set up the new user accounts.
• Support the installation and configuration of routers, switches, network hubs and other network peripherals.
• Organize and keep an inventory of all software and hardware.
• Follow company guidelines about e-mail usage, disk space allocation, access rights and restrictions and network security policies.
• Assist with Compliance Audits and tracking.
• Identify areas of improvement and create new mechanisms to promote efficiency, organization, and accuracy.
• Perform other duties and projects as assigned by the IT Manager.

REQUIREMENTS:

• Bachelors degree in Computer Science or IT related field.
• A minimum of 1-2 years of PC hardware and support experience in WINDOWS 10 (Information Technology support role).
• Familiarity with business technology peripherals such as copiers, printers, scanners, projectors etc.
• Good analytical and problem solving skills.
• Ability to prioritize work to meet the needs of the company.
• Ability to quickly gain skills and knowledge when faced with new challenges.
• Working knowledge of networking concepts and various software packages.
• Experience with WINDOWS and MICROSOFT OFFICE.
• Experience and familiarity with MS SERVER 2016 and ACTIVE DIRECTORY.
• Knowledge and experience in MOBILE DEVICE MANAGEMENT (e.g., SAMSUNG MDM), TSHEETS TIME TRACKER APP, DROPBOX (Enterprise or Business program) and CCTV are a plus.
• Must have a valid driver's license.

JOB TYPE: Full Time.  

We offer competitive salary and benefits package including Vacation, Medical, Dental and Vision.  We are an Equal Opportunity Employer.