Job Description

$125,000 to $145,000+ Full Benefits. DOE. 

Up to 20% performance-based Bonus. 

Atherton, California, USA

ABOUT US:

Excellence Services LLC is a professional private-owned company that provides luxury service for an HNW family exclusively. We help our client enjoy their life and encourage employee success.

ROLE AND LOCATION: 

HR Manager of Family Office  Remote, Atherton, CA Full-time, Exempt position Benefits after successful completion of 90-day Introductory Period   

SUMMARY:

A dynamic family is looking for an experienced HR manager to supervise the household staff and assist in the day-to-day operations of a private estate. Must commit to implementing and maintaining our core values. The ideal candidate will be proactive, energetic, detail-oriented and be able to anticipate Principals' needs and provide exceptional service in a timely manner. Qualified candidates will work independently, wear multiple hats and be hands on in a dynamic environment. Must be flexible to shift priorities as needed. 

RESPONSIBILITIES:

• Set the service standard for the hiring process through training and ongoing management of staff.  Required to meet the service needs of the family and property. • Keep accurate and confidential records of all staff, such as hiring, orientation, training/mentoring, annual reviews and terminations. 

• Manage all related financial matters including accounting, budgets and payroll for domestic staff. • Provide weekly and/or monthly schedules for staff including time off forms for vacations, holidays and sick time requests. • Weekly meetings with staff regarding task delegation, inspections of work. • Act as a point of contact and gatekeeper for principals on all human resource matters - providing updates on team work and status of any concerns related to employee engagement, household activity, scheduled maintenance and current state of staff. 

• Maintain and update household manuals.  • Order home office supplies and monitor inventory. • Maintain a filing system for household needs (e.g. car registrations, maintenance contracts, warranties, contractor bids, etc.).  • Work with, schedule, supervise and upkeep of maintenance schedules for household vendors: HVAC, electrician, plumbing, generator, well systems, etc.  • Review and submit human resource related invoices for processing 

• Familiar with California labor laws and processing employee benefits  

QUALIFICATIONS AND CHARACTER SKETCH:

• 4-Year degree from accredited college or university. • Minimum of 7+ years of relevant experience working in private homes 15,000 sq. ft or larger. 

• Excellent Human resources experience and management skills. • Clear understanding of employees that perform regular household mechanical systems, appliances, technology and routine maintenance practices of these systems. • Possess superior organizational and time management skills. • Excellent HR and project management skills. • Positive attitude, team player, capable of working well with a vast array employees. 

• Technically savvy and Resourceful. Familiar with Internet research, Gmail, Google Docs, Google Sheets and Calendar.  • Comfortable with iPhone or Android, including texting, camera phone, and smartphone apps. 

• Able to multitask and prioritize well. • Excellent command of the English language, both written and spoken. • Flexible schedule with availability to work overtime and weekends as needed. A 24/7 mentality. • Valid driver’s license and perfect driving record. • Legal to work in the United States. • Able to pass an extensive background check, including criminal and credit check. 

 OUR CORE VALUES:

● Principal’s First

Ability to stay focused on meeting and exceeding Highly Private Principals/Clients needs

● Learn from mistakes

Able to admit mistakes upfront and seeks the truth. Learns and grows from mistakes. Makes thoughtful choices and provides solutions to avoid future mistakes. Keeps improving.

● Conscientious

Finishes duties mindfully, effectively and promptly.

● Dedication

Shows a deep commitment to the role and people.

● Accountable

Takes ownership of tasks and time for Due diligence.

● Independent

Thinks and acts independently.

● Resilience

Does not complain or shy away from assigned work. Confronts difficulties with a positive outlook. When the going gets tough the tough get going.