Job Description

Our client is seeking a Support Engineer to join their team! The successfully candidate will be responsible for working directly with users to provide help and to resolve Level 1 & 2 support tickets and related issues.

RESPONSIBILITIES:

• Receive level I and II technical related issues via phone, e-mail or walk-ins 
• Partner with the clients to resolve IT Tickets for client issues or end-user issues in the areas of Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity, and D365 
• Pass along support tickets to Tier III support engineers for resolution while ensuring all relevant items are included in the ticket submission. 
• Take initiative and will research new issues to find resolution.

QUALIFICATIONS:

• High School diploma required; AA/BA/BS degree preferred
• 3+ years of Help / Service Desk experience is required
• Advanced Technical Training is strongly desired
• Highly organized with a strong attention to detail.