POSITION SUMMARY:
The Clinical Specialist (CS) is responsible for integrating the company's technology into the Cardiac Cath, Hybrid OR and IR Labs of new and existing ACIST accounts. The CS installs ACIST equipment/devices, educates customers on the optimal usage and builds relationships at multiple call points to ensure long term customer satisfaction. The CS contributes to consumable product goal attainment through consultative selling, education and procedural support in an assigned territory and as a team member in identified key accounts. Ideally this person would live in southeast Connecticut, Albany, NY or New York City metro areas.
PRIMARY DUTIES AND RESPONSIBILITIES:
SALES SUPPORT
- Provide procedural support with Interventional Cardiologists, Interventional Radiologist, and Vascular/Cardiothoracic Surgeons, and other staff during frequency of contact visits to ensure proper and optimal use of ACIST equipment/devices
- Identify training needs within each assigned account and execute necessary activities
- Identify non adopters in assigned accounts and employ a consultative selling strategy to convert them into adopters. This includes consulting and collaborating with customer to uncover their specific needs and identify working solutions
- Develop and execute strategies in conjunction with Territory Sales Manager to drive consumable utilization that aligns with sales projections
- Develop relationships with multiple call points during frequency of contact visits E.g.; Physician, Management, Tech, RN, education, Bio-Med etc.
- Ensure all product issues or concerns are properly addressed to ensure long term customer satisfaction
- Maintain thorough record of all activities in customer relationship management system (Salesforce.com)
- Maintain accurate customer profile focused on utilization of ACIST equipment/devices
INSTALLATION AND TRAINING
- Provide installation of the company’s medical equipment within assigned territory and as a team member in key account installations. Includes but is not limited to site & staff assessment, system unpack, test, set up, integration with OEM equipment, coordination, execution and documentation of training for all staff
- Present features and benefits to customers, educate /train customers on proper usage of the equipment/device, document proficiency and establish follow up plan to maintain customer satisfaction
- Working side by side with the Interventional Cardiologist and other Lab staff the CVS Executes a comprehensive training plan to ensure proficiency and safety in the use of ACIST devices
- Ensure all staff are utilizing the ACIST device with the proper technique and with utmost regard for patient safety
- Collaborate with Territory Sales Manager to ensure maximum integration of technology in new accounts
- Maintain records of all installation details in customer relationship management system
CUSTOMER SUPPORT
- Address on-going customer needs through cross-functional communication and collaboration. Examples include but are not limited to:
- Proactive communications with engineering on product requirements,
- Communicating with Service for deployment of service-related activities
- Communicating “voice of customer” feedback to Marketing
- Frequent communications with Sales Administration to secure accessories and manage logistics
CLINICAL SUPPORT
- In conjunction with Territory Sales Manager, provide case and clinical support during product evaluations to prospective customers
- The CVS keeps current on all product literature, promotional material and industry developments
Required Skills
MINIMUM:
- RCIS, RN, or RT preferred or related health care license
- 3 years clinical experience in the interventional or peripheral cardiovascular laboratory or Thorough knowledge of current interventional practices and procedures
- Ability to conduct high impact presentations during training and customer presentations
- Proven ability to demonstrate strong persuasive, objection handling and problem solving skills in high pressure situations
- Proven ability to demonstrate team contributor competencies: Action Oriented, Perseverance, Learning on the fly and attention to detail
- Knowledge of computer applications including Word, Outlook, Excel and PowerPoint
- Ability to manage multiple projects
- Ability to work independently and exercise judgment consistent with organizational and department guidelines.
PREFERRED:
- Bachelor’s degree
- 5+ years of clinical experience in a diagnostic and interventional cardiovascular laboratory that utilizes the ACIST contrast management system
- Sales experience a plus
- Scrub experience preferred
OTHER:
- Ability to lift equipment up to 50 pounds
- Ability to travel a minimum of75%+ of the time
- Valid driver’s license
- Must be able to meet and maintain customer/medical facility access requirements, including regular or periodic drug screenings with a satisfactory result in accordance with the requirements of the customer/medical facility serviced
ACIST Medical Systems, Inc. is an Affirmative Action/Equal Opportunity Employer. ACIST desires priority referrals of protected veterans for all openings.
Required Experience