Executive Administrative Assistant

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Executive Administrative Assistant

Hilo, HI
Full Time
Paid
  • Responsibilities

    Exciting opportunity to join our hotel as the Executive Administrative Assistant to our General Manager. The Executive Assistant to the Hotel General Manager provides high-level administrative and organizational support to the General Manager. This role plays a key part in ensuring the smooth day-to-day operations of the executive office and requires a high degree of confidentiality, professionalism, and trust. The Executive Assistant must be highly organized, proactive, and possess excellent communication skills, both verbal and written. In this fast-paced hospitality environment, the ideal candidate demonstrates a strong work ethic, attention to detail, and the ability to manage multiple priorities. Responsibilities include managing executive schedules, supporting internal communications, coordinating events and meetings, and serving as a liaison between the executive team and hotel departments. Responsibilities: • Provide high-level administrative support to the General Manager (GM) and/or Hotel Manager, assisting with daily operations, scheduling, and meeting preparation. • Manage executive calendars, prioritize appointments, and coordinate travel, accommodations, and itineraries. • Prepare reports, presentations, memos, and internal communications on behalf of hotel leadership. • Organize and coordinate executive and departmental meetings, including agenda preparation, note-taking, and follow-up on action items. • Support project tracking and monitor the delegation of tasks to ensure smooth and efficient operations. • Act as a liaison and primary point of contact between hotel leadership and internal departments, staff, vendors, and guests. • Handle confidential and sensitive information with a high degree of professionalism and discretion. • Screen and prioritize phone calls, visitors, emails, and correspondence for the General Manager; respond or route appropriately and provide relevant information as needed. • Maintain organized systems for records, files, and databases in accordance with hotel policies and confidentiality standards. • Manage communications on behalf of hotel leadership, including drafting and responding to emails, letters, and other correspondence. • Coordinate internal events, leadership meetings, and executive briefings as needed. • Prepare and manage agendas, itineraries, and presentation materials for senior leadership. • Order office supplies, manage inventory, and process purchase requisitions or expense reports. • Assist in addressing guest inquiries or issues requiring GM-level attention, ensuring prompt and professional resolution. • Support VIP and high-profile guest experiences, helping coordinate special services or requests to ensure a seamless stay. Qualifications: • Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year of related experience • Independently perform complex administrative tasks. • Excellent verbal and written communication skills • Operate office equipment, including computers and relevant supporting applications • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. • Be open-minded, flexible, and able to handle constantly changing priorities • Ability to write routine reports and correspondence. • Strong knowledge of Microsoft Office suites and most notably, Excel, PowerPoint, and Outlook. • Must be able to meet deadlines in a fast-paced, quickly changing environment. Compensation: $25 - $29 hourly

    • Provide high-level administrative support to the General Manager (GM) and/or Hotel Manager, assisting with daily operations, scheduling, and meeting preparation. • Manage executive calendars, prioritize appointments, and coordinate travel, accommodations, and itineraries. • Prepare reports, presentations, memos, and internal communications on behalf of hotel leadership. • Organize and coordinate executive and departmental meetings, including agenda preparation, note-taking, and follow-up on action items. • Support project tracking and monitor the delegation of tasks to ensure smooth and efficient operations. • Act as a liaison and primary point of contact between hotel leadership and internal departments, staff, vendors, and guests. • Handle confidential and sensitive information with a high degree of professionalism and discretion. • Screen and prioritize phone calls, visitors, emails, and correspondence for the General Manager; respond or route appropriately and provide relevant information as needed. • Maintain organized systems for records, files, and databases in accordance with hotel policies and confidentiality standards. • Manage communications on behalf of hotel leadership, including drafting and responding to emails, letters, and other correspondence. • Coordinate internal events, leadership meetings, and executive briefings as needed. • Prepare and manage agendas, itineraries, and presentation materials for senior leadership. • Order office supplies, manage inventory, and process purchase requisitions or expense reports. • Assist in addressing guest inquiries or issues requiring GM-level attention, ensuring prompt and professional resolution. • Support VIP and high-profile guest experiences, helping coordinate special services or requests to ensure a seamless stay.