Benefits:
Free Tax Return Preparation and Advice
Flexible schedule
Executive Administrative Assistant
We're looking for a highly organized, proactive, and adaptable Executive Administrative Assistant to support our leadership and management team across 20+ office locations. Workload holds steady year-round but shifts in intensity — more project ownership in summer, and fast-paced triage support during tax season (Jan–Apr).
Schedule: In-person, 20 hours/week, Monday–Friday, during operating hours (10:00 AM–6:00 PM); flexible schedule to be determined at onboarding
Pay: $18–22/hour (hourly, not salary)
Experience: Preferred but not required Primary Location: Jackson Hewitt, 703 W. McKinley Ave, Mishawaka, IN 46544
What You'll Do Scheduling & Communication
Manage calendars and scheduling for leadership and the management team
Triage inboxes and draft correspondence on behalf of leadership
Coordinate internal communications across offices (memos, policy updates, announcements)
Provide fast, responsive scheduling and communication support to the management team during tax season's high-volume triage period
Office & Vendor Coordination
Manage office supplies, vendor relationships, and basic facilities coordination
Assist with rental/lease agreement paperwork
Payroll, HR & Records
Responsible for bi-weekly payroll processing, including time card corrections
Maintain organized administrative recordkeeping
Handle confidential client and HR/personnel information with discretion
Source and screen candidates
Coordinate full onboarding process — background checks, I-9s, system access, employee handbook
Ensure compliance with applicable labor laws
Team Culture, Projects & Documentation
Track team project status and follow up with staff on outstanding items
Assist in building tools like a "preparer scorecard" to track staff strengths/development areas
Format and maintain internal documents, one-pagers, and training materials
Help plan and coordinate staff events and recognition (birthdays, team gatherings, snack boxes) year-round, with heavier lift on trainings and performance review logistics in summer
Lead or support internal projects during summer's higher-bandwidth stretch: training rollouts, process documentation, onboarding materials, policy updates
Help prepare offices for tax season — stocking staff-favorite snacks/drinks, building employee "stress-out kits," and setting up season tracking sheets
What We're Looking For
Professional, polished written communication — comfortable representing the owners' voice
Reliable and proactive, with exceptional attention to detail and a strong commitment to accuracy in written communication and documentation
Willingness to ask questions when unsure, and apply what you learn going forward
High level of discretion and trustworthiness with sensitive information
Ability to prioritize and triage effectively amid shifting, seasonal workloads
Experience with scheduling, correspondence, and general office coordination
Familiarity with Google Suite, or willingness to learn quickly
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.