Job Description

Administrative Support

• Support daily administrative tasks for the General Manager as requested
• Be a liaison to internal and external stakeholders and provide timely follow-up on requests
• Support the General Manager with guest inquiries (transportation, accommodation, dining, experiences, etc)
• Assist with meeting coordination (scheduling, AV, creating presentations, etc)
• Organize and assist in preparing for internal events and NG VIP visits: prepare agendas and site alerts, secure Banquet Event Orders, assist with presentation development
• Liaise between General Manager and community organizations
• Act as the primary link between the General Manager and resort leadership, ensuring expectations are clearly communicated and execution is monitored.
• Coordinate all communication from the GM Office as it relates to guest feedback
• Understand business goals and their implications to our everyday work
• Research NG guests and assist in preparing a personalized itinerary including personalized GM cards), ensuring proper filing in the Beehive.

Quality Assurance

• Create and maintain a comprehensive strategy to ensure data quality across the organization, defining standards and processes
• Conduct weekly spot audits within departments to ensure service standard consistency is maintained at all times
• Liaise with L&D and Operational Directors to create robust training programs based on data provided through audits, guest feedback and performance metrics
• Identify trends and work with department leaders on providing action plans where needed.
• Continuously monitor data quality metrics, analyze data to identify patterns and issues, and generate reports on data integrity.

Pay Range: $60k/year - $68k/year

Qualifications

• Minimum of 3–5 years of administrative support experience, preferably in luxury hospitality or a related field.
• Strong organizational and multitasking skills with impeccable attention to detail.
• Excellent written and verbal communication skills, with proven ability to liaise effectively between executives and leadership teams.
• Professional discretion and ability to handle confidential information
• Resourcefulness, confidence in decision making, and sound judgment as well as drive to identify and execute ways to streamline or improve processes
• Proficiency in Google Workspace, and related administrative tools.
• Experience with hospitality systems such as Revinate, Opera, Alice or equivalent platforms is a plus.
• Ability to work flexible hours and adapt to the dynamic needs of a luxury resort environment.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.