Job Description

Duties and Responsibilities

• Build a loyalty to Ameristar/Boyd Gaming through frequent communication to players assigned by phone, email or mail.
• Meet and greet players who are playing on the casino floor; handling their requests where needed and appropriate.
• Provide high level personal customer service to all Ameristar players.
• Develop and implement business plans for each quarter targeting these high-end players who are considered prospects, fading or inactive.
• Retain the level of play of high-level Ameristar players assigned.
• Host assigned players at events and parties held for them at the property.
• Act as guest service liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service.
• Conduct and attend all regular departmental meetings as well as other related meetings.
• Be familiar and promote all current and upcoming special events, promotions and entertainment, as well as all casino activities and the Boyd Rewards program.
• Strive to exceed the expectations of our high-end players by following up on their visit with letters or thank you notes.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Provide assistance where needed to the Marketing Director and Player Development Manager.

Required Knowledge and Skills

• 5 years of casino marketing or sales experience
• Strong problem solving, mediation skills
• Strong written and verbal communication skills, particularly overcoming obstacles
• Fully Competent in Microsoft Office
• Must have good organizational skills and the ability to multitask and prioritize projects

Required Natural Behaviors

• Must be a self starter and able to work independently.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization, in addition to external guests.
• Uses diplomacy and tact to build constructive and effective relationships, especially during high-tension situations.
• Ability to evaluate and identify circumstances or incidents that require the notification and/or approval of others.
• Must be service and goal oriented with a friendly and outgoing personality.
• Must be a team player with a positive attitude and a natural leader for the department and the property.
• Problem solver that can evaluate situations, take direction well and is proactive with projects and strategy.
• Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
• Maintain a high level of professional appearance, demeanor, ethics, and image of yourself.

Maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar/Boyd Gaming team member or by a guest of Ameristar Kansas City.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.