Job Description

Position Summary

This position is expected to bring in incremental new or newly activated business. The focus will be on developing prospects to reach our VIP level tiers. The Player Development Host will use the amenities of the company such as rooms and restaurants to attract and loyalize high end players to frequent Ameristar and play.

Duties and Responsibilities

• Build a loyalty to Ameristar through frequent communication to players assigned by email or phone.
• Meet and greet players who are playing on the casino floor, handling their requests where needed and appropriate.
• Build customer database and player loyalty through recruitment and retention techniques including actively recruiting new members for the Boyd Rewards program through regularly scheduled visits to the Asian community.
• Provide high level personal customer service to all Ameristar players.
• Develop and implement business plans for each quarter targeting these high end players who are considered prospects, fading or inactive.
• Retain the level of play of Boyd Rewards players assigned.
• Host assigned players at events and parties held for them at the property.
• Act as guest service liaison, handle guest opportunities and resolve situations to ensure smooth operations and excellent customer service.
• Conduct and attend all regular departmental meetings as well as other related meetings.
• Be familiar and promote all current and upcoming special events, promotions and entertainment, as well as all casino activities and the Boyd Rewards program.
• Strive to exceed the expectations of our high-end players by following up on their visit with letters or thank you notes.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Provide assistance where needed to the Player Development Manager.
• Job Tasks must be finished in a timely manner according to department standards.

Qualifications

** Required Knowledge and Skills**

• Fluent in Vietnamese, Mandarin or Cantonese
• Strong problem solving, mediation skills.
• Strong written and verbal communication skills, particularly overcoming obstacles.
• Fully Competent in Microsoft Office.
• Must have good organizational skills and the ability to multitask and prioritize projects.
• High school education required, college preferred.
• 3 years of casino hosting experience or 5 years of consumer sales.
• Prefer minimum of 3 years high volume customer service.

** Required Natural Behaviors**

• Must be a self starter and able to work independently.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization, in addition to external guests.
• Uses diplomacy and tact to build constructive and effective relationships, especially during high-tension situations.
• Ability to evaluate and identify circumstances or incidents that require the notification and/or approval of others.
• Must be service and goal oriented with a friendly and outgoing personality.
• Must be a team player with a positive attitude and a natural leader for the department and the property.
• Problem solver that can evaluate situations, take direction well and is proactive with projects and strategy.
• Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
• Maintain a high level of professional appearance, demeanor, ethics, and image of yourself.
• Maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.