Field Service Engineers (FSE) provide field service support on complex electro-mechanical systems in more than 26 national locations. They perform installations, training and assist with software integration. In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention.
The candidate must be a U.S. Citizen. This is a requirement for this position.
All offers of employment are contingent upon one’s eligibility to obtain and maintain a government security clearance.
$2,000 sign-on bonus! (Paid after a 6-month satisfactory performance assessment)
Key Responsibilities
- Install, maintain, and support all system maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements
- Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used
- Maintain accurate on-site service inventory at assigned Tucson facilities.
- Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.
- Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback
- Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Other assignments as requested by Management
Professional Experience
- Minimum 1-year experience in technical support role
- Must have a familiarity with electro-mechanical devices and automation equipment
- A working knowledge of thermal printing or laser printers would be an asset
- Must have good troubleshooting skills.
- Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.
- Capable of working without direct supervision
- Excellent communications skills