Job Description

The Client is a performance-marketing technology company whose core purpose is to help online retailers find new customers and drive sales at a cost that meets ROI objectives. As the leading independent source of new customers and sales for online retailers, we manage the complexities of a wide range of customer acquisition channels on behalf of thousands of retailers, with 20+ years of proven success in the US and in Europe is seeking an experienced, collaborative, driven, and creative  Sr. Account Manager to grow revenue from existing key accounts. Our ideal champion will challenge status quo, exceed merchant expectations and be driven to identify opportunities to expand and strengthen our merchant partnerships. If this sounds like you, we’re eager to hear from you!

AS OUR ACCOUNT MANAGER, YOU WILL:

• Manage, retain and accelerate growth of accounts through highly pro-active client engagement.

• Meet or exceed quarterly net revenue targets and objectives.

• Closely monitor and evaluate campaign performance. Work with analyst team on optimizations, strategy, reporting, and performance deliverable.

• Have regular calls/meetings to understand retailer goals, review campaign performance, identify opportunities, for growth, and ensure we are exceeding client expectations.

• Resolve account issues pro-actively and expediently; work cross-departmentally for issue resolution.

• Develop strategy for client portfolio to drive revenue growth, deliver on KPIs and achieve operational excellence.

• Upsell additional product and secure renewal contracts/budgets.

• Provide superior customer service and account management support.

• Provide marketplace feedback and competitive intelligence to improve and enhance product offerings.

• Attend tradeshows/conferences to evangelize our value proposition.

OUR IDEAL X'ER WILL HAVE:

• 3-5 years of account management experience in digital advertising
• Understanding of performance based digital ad models (CPC, CPA, CPM)
• Demonstrated success in relationship building, negotiating, and account management
• Strong analytic, quantitative and technical aptitude with great attention to detail
• Exceptional verbal, written and communication skills
• Self-motivated, driven, flexible and adaptable with a proven track record of exceeding goals
• Salesforce/Microsoft Office/Excel/PowerPoint
• BA/BS degree

Voted a “Best Places to Work,” our culture is driven by self-starters, team players, open-minded people and visionaries. Headquartered in Santa Monica, the company operates sites and business services in the US, UK, and EU. We offer top benefits including flexible time off, casual work environment, competitive comp, and more!

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k Matching)

• Life Insurance (Basic, Voluntary & AD&D)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability

• Training & Development

• Work From Home

• Free Food & Snacks

• Wellness Resources

SKILLS AND CERTIFICATIONS [note: bold skills and certification are required] ACCOUNT MANAGEMENT PAID SEARCH Retail Ecommerce

SCREENING QUESTIONS Does the candidate have an understanding of performance-based digital ad models (CPC, CPA, CPM)?

IDEAL CANDIDATE Our ideal candidate is an experienced and sharp digital strategist that is data-driven, and has a strong client -connection. Paid search experience and proficiency is greatly relevant since we are a CPC shop, but not required. This position is a unique one in the fact that our technology and network are proprietary. We are the largest independent source of shopper leads behind Google and we work with the top 50% of the IR 500 listed companies. What makes us different, is that We have long-standing partnerships with several high-quality publishers and influencers. We provide them with access to hundreds of retailers and have an easy integration platform. One of the biggest benefits is our dynamic cost-per-click pricing proprietary systems that allow publishers to earn more for their high-quality traffic placements. We are able to pay them premium rates for the high-quality traffic they send to our retailers and publishers really value that, while retailers benefit.