Job Description

NO PHONE CALLS PLEASE

River North Gym is changing the way people think about "big box gyms" by providing boutique, personalized classes and experiences alongside the facilities and amenities of a full-service fitness center. We've created inclusive, welcoming fitness communities within our two premier downtown Chicago locations. We have a talented team on a mission to make people happy, health and better. We are looking for a new Sales Manager to collaborate with us to fully embrace this sense of community and support our mission.

YOU THINK BIG. You are a natural leader and embrace challenges. You are autonomous and possess a “must get this done to succeed” attitude. You have a competitive, overachieving nature and you wake up every day knowing you were meant for greatness. YOU APPLY A SENSE OF URGENCY TO YOUR DAILY WORK. YOU LOVE FITNESS. YOU ARE GENUINE. YOU OPERATE WITH A HIGH LEVEL OF INTEGRITY. You are enthusiastic about SELLING THE FITNESS EXPERIENCE and possess a laser-focused sales approach. You have already been successful (with proven results) in your current/former fitness club managerial role (s), and you are looking for a fantastic opportunity to grow with a company in fast-paced growth mode. You collaborate very well with others and communicate more than effectively. You move fast, pivot quickly and embrace change.

YOU ALSO HAVE 2+ YEARS OF EXPERIENCE AS A SALES MANAGER IN A FITNESS CLUB ENVIRONMENT COMBINED WITH A MINIMUM OF 2 YEARS OF DIRECT EMPLOYEE SUPERVISORY EXPERIENCE (IDEALLY YOU HAVE MANAGED BETWEEN 3-6 TEAM MEMBERS). You are experienced at directly managing sales team members/front desk team members and function as a “jack of all trades”. You thrive on keeping the sales team accountable and ensuring you exceed goals. You are well-rounded, organized and love to contribute forward-looking ideas. You easily develop, implement, and/or follow processes and will always challenge the status quo.

If this describes you, we invite you to please keep reading!

GENERAL DESCRIPTION:

The Sales Manager at River North Gym will lead and direct sales operations at our newest club by following proven systems, providing a world-class member experience and fostering a collaborative team member environment while contributing to the club's financial success. The Sales Manager will coordinate, supervise, develop, implement, promote and regularly evaluate sales processes that will positively impact the club’s performance. The Sales Manager (alongside management team members) will maintain a relentless focus on profitability, and meet or exceed the monthly, quarterly and/or annual goals.

EXPECTATIONS AND RESPONSIBILITIES

• Lead with integrity, demonstrate sound personal business ethics, be genuine, be kind, and show others that you care.
• Build trust with entire staff through direct, open communication and consistent checkpoints.
• Provide leadership and direction to ensure the team achieves goals in a way that reflects the company values.
• Utilize CRM tool based on best practices already set forth and ensure sales team is accountable for doing the same.
• Use membership management/billing system for all things membership including but not limited to completing member agreements, ringing up sales, completing PT agreements, documenting notes in member profiles, etc.
• Check in with sales team daily from a performance, leadership and sales perspective; pivot and shift focus quickly to address needs as they arise.
• Monitor KPIs to ensure you and your team are consistently achieving or exceeded daily, weekly, monthly and quarterly sales goals/expectations.
• Provide ongoing feedback, instruction, guidance, and recognition to sales team members.
• Interview potential sales team members (Membership Sales Advisors) and front desk team members (Membership Experience Ambassadors).
• Lead weekly sales meetings and attend weekly management team status meetings.
• Initiate ad-hoc meetings with appropriate team members to strategize, generate ideas, create action plans, devise promotions, and execute against agreed upon deadlines.
• Conduct ongoing training, role-playing and coaching activities to ensure sales team complies with procedures, understands policies, and provides exceptional fitness and membership experiences.
• Wear many hats inclusive of giving tours, performing sales presentations, selling personal training, performing front desk/housekeeping/maintenance duties, etc. Be a utility player with a relentless focusing on exceeding sales goals.
• Lead by example to deliver the RNG mission of making our employees, members and community happy, healthy and better.
• Possess a passion for fitness, sales, people and community engagement.
• Provide daily and weekly recaps on behalf of club sales performance.
• Ensure achievement of sales and retention goals, business objectives and facility profitability.
• Conduct regular staff and service training sessions (must create a schedule and adhere to this).
• Conduct 90-day reviews and annual performance evaluations for all fitness staff (may need to conduct 30 or 60-day reviews).
• Recognize strong performance and apply discipline when necessary per RNG disciplinary policies.

COMMUNITY ENGAGEMENT

· Create and implement guerilla marketing activities within the community. Develop schedules and deliver according to plan.

· Get out in the community and identify creative ways to gauge interest and sell memberships to groups.

· Set up and coordinate and/or lead events whether awareness-focused, lead-focused, educational-focused, etc. (i.e., River North resident and business events, nutrition seminars, career fairs, health fairs, and more).

· Recruit team members and create/share detailed event plans for all events. Document event results and reflect upon what goes well/ what can be improved.

· Foster existing relationships and build new relationships with community organizations, residential buildings, local businesses and companies within the 600 West Chicago Ave. building.

WHY RIVER NORTH GYM?

• We strive to make our members, team members and community happy, healthy and better!
• We are passionate, enthusiastic, friendly, genuine, and excited!
• We are a family unit that supports, collaborates and makes one another better!
• We have the most genuine members and talented staff that you will have the opportunity with whom to create lasting, meaningful relationships!
• We are on the constant pursuit of creating the #1 fitness community in the country!

QUALIFICATIONS

• High school diploma or equivalent required.
• Four Year College Degree preferred.
• Minimum 2 years of sales leadership and management experience in the fitness industry required.
• Minimum of 7 years professional work experience; preferably in a sales role.
• Must have proven experience hiring, supporting and retaining top performing sales or account management professionals.
• Must have proven track record in leading teams to achieve sales goals in a fast paced and competitive environment.
• Must have hands-on experience with fitness club management software such as ABC Financial (DataTrak), Club OS, or a similar platform). ABC FINANCIAL IS A HUGE PLUS!
• Must have CRM experience (i.e., Gym Sales, Salesforce, etc.) and require little training on any new software. Must have utilized CRM for lead-generation, lead-tracking and member follow-up purposes. GYM SALES IS A HUGE PLUS!
• Must be able to achieve a sustainable balance between member relations (front of house) and club business (back of house). We are not looking for someone to sit behind a computer all day.
• Must be able to learn company software quickly and train others during onboarding process.
• Must have experience creating budgets, forecasting, and managing the P&L as well as creating trend reports or demonstrated math analytical / ratio skills.
• Must be an advanced user of Microsoft Office (Excel, Word, etc.) and Google (Gmail, Google Drive, Google Calendar, etc.).
• Must be comfortable utilizing internal communication tools (Slack, Skype, etc.) and document repository tools (Basecamp, Quip, Box, etc.)
• Must be comfortable with hosting events, guerrilla marketing strategies and training others on best practices.
• Must think outside of the box.

PHYSICAL REQUIREMENTS

• Ability to work in club office; move about the club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public.
• Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures.
• Ability to communicate telephonically and electronically with members and prospective members.
• Ability to access and operate company computer system including preparation of documents, entering data into computer system, reading reports from a computer data base or email system.

WORK ENVIRONMENT

• While performing the duties of this job, you will be regularly exposed to moving mechanical parts.
• The noise level in the environment is occasionally loud.
• Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, and weekends and holidays may be required.

OTHER GOOD STUFF

• Complimentary gym membership to both RNG locations,
• Individual Retirement Account with company match.
• Access to insurance plans.
• Staff discounts.
• Company events/parties.
• Competitive compensation package.

This position description intends to describe the general nature and level of work being performed by people assigned to this job_. IT IS NOT INTENDED TO INCLUDE ALL DUTIES AND RESPONSIBILITIES._ The order in which duties and responsibilities are listed is not significant.

Company Description

WE MAKE PEOPLE BETTER. At River North Gym, our mission is to provide every member of our fitness community the results they have been seeking by supplying them with all the tools and education they need. Our community is rooted in the foundation of helping make every person who walks through our doors happy, healthy and better. When you join a community, you are joining a family, and in family, you can find strength and support. Our trainers are there for assistance in your journey, but we also welcome mutual encouragement from you, the member, to assist other members by cheering them along on their journey. Say hi to one another, chat, make a friend and figure out how you can help each other become the best versions of yourselves! No one should walk their fitness journey alone, and that is why we state that we are Chicago’s #1 fitness community. Both gyms offer a variety of memberships to ensure that we can meet your needs both physically and financially. We offer a clean, comfortable atmosphere with state-of-the-art equipment, group fitness classes, personal training and so much more! Reserve your complimentary pass today and come experience River North Gym!