Job Description
We’re looking for a Product Specialist to provide ongoing support to our clients and ensure they get the most out of the eShow platform. The ideal candidate will be skilled at building strong client relationships, tailoring our product to align with each client’s business practices, and actively working to reduce churn.
In this role, you’ll work directly with clients to help resolve issues, provide guidance, and ensure their satisfaction throughout their partnership with us. You’ll also collaborate closely with internal teams to make sure client questions and concerns are addressed quickly and effectively.
Job Requirement and Responsibilities:
Become an expert in the eShow software and educate customers on the use and benefits of our products
Promote value through customer experience via telephone, email, screen share, and face-to-face communication.
Set day-to-day expectations with client using clear and concise communication
Manage client training and contribute to educational materials
Serve as a product, company and industry ambassador, keen on educating clients on the capabilities of the eShow product.
Keep clients up to date on new features and products
Work closely with Sales, Support and other Technical teams to ensure an exceptional customer experience.
Customer Service Skills:
Provide exceptional customer service to all clients by listening to and assisting clients while exceeding their needs, as well as demonstrating an excellent knowledge of eShow products.
Service clients, including understanding the nature of client inquiries, determining next steps, and pursuing issues to successful and prompt completion.
Assist the client with understanding best practices where applicable in order to help deter from bad decisions early in the event lifecycle.
Ability to understand the customer's profile including unique service requirements, expectations & business/industry segment.
Qualifications and Education Requirements:
2-3 years of experience in event industry
Minimal travel required in and out of state
Previous project and/or client management experience
Excellent computer and technology skills
Heavy use of the Google Suite
Development of attainable timelines for each event
Strong attention to detail and follow-through
Excellent written and verbal communication skills
Ability to multi-task and manage multiple client deadlines
Strong analysis and judgement skills
Work well in a team environment
Company Description
Join eShow and Shape the Future of Event Management!
At eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly.
Our comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning.
At eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry.
Join our team and be part of shaping the future of events!
For additional information, please visit https://www.goeshow.com
Join eShow and Shape the Future of Event Management!\r\n\r\nAt eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly.\r\nOur comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning.\r\n\r\nAt eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry.\r\n\r\nJoin our team and be part of shaping the future of events!\r\n\r\nFor additional information, please visit https://www.goeshow.com