Job Description

This position presents an opportunity for a highly motivated individual to work alongside a small group of experienced logistics professionals. The CUSTOMER SERVICE ASSOCIATE will support the operations team in customer service and office management for this fast-growth 3PL focused on last mile delivery services throughout the United States. Our customer service team works part-time in the office and part-time remote.

Your primary responsibilities would include:

• TROUBLESHOOTING INBOUND OPERATIONAL ISSUES RECEIVED VIA EMAIL, TELEPHONE AND OUR CUSTOMER SERVICE PORTAL FROM CLIENTS AND CARRIER PARTNERS;
• VALIDATING DELIVERY PERFORMANCE AND CREATING REPORTING TEMPLATES TO PROVIDE TO CLIENTS; AND
• ASSISTING OPERATIONS WITH ANALYSIS, TRAINING AND OTHER ADMINISTRATIVE TASKS.

Individuals that would excel in this position would possess the following qualities:

• EXCELLENT COMMUNICATION AND ORGANIZATIONAL SKILLS;
• FAMILIARITY WITH CUSTOMER SERVICE SUPPORT APPLICATIONS;
• HANDS ON EXPERIENCE WITH GOOGLE DOCS;
• ABOVE AVERAGE KNOWLEDGE OF ALL APPLICATIONS WITHIN MICROSOFT OFFICE.

In addition, you would benefit greatly from having these skills:

• KNOWLEDGE OPERATING WITHIN THE LOGISTICS/SUPPLY CHAIN INDUSTRY AND SPECIFIC EXPERIENCE WITH 3PL'S;
• COMFORTABLE WORKING INDEPENDENTLY BUT ALSO ABLE TO PARTICIPATE IN A TEAM BASED PROJECTS
• FAMILIARITY WITH COURIER DISTRIBUTION AND WAREHOUSE & FULFILLMENT OPERATIONS
• PROFICIENT WITH MICROSOFT EXCEL
• ABILITY TO WORK FLEXIBLE WORK HOURS, INCLUDING CONTRIBUTING TO WEEKENDS AND AFTER-HOURS AVAILABILITY AS NEEDED.
• A GENUINE SENSE OF CARING ABOUT PROVIDING THE HIGH QUALITY SERVICE TO OUR CUSTOMERS AND COMMITTING TO THE OVERALL SUCCESS OF THE COMPANY.
• PRIOR KNOWLEDGE OF TMS AND WMS SOFTWARE.

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Two weeks paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Annual bonus pay

https://expak.com

Location: West Los Angeles Corporate Headquarters.

Compensation: Based on experience and capabilities.

So if you are looking to become part of a successful, growing organization, we would love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description

Expak Logistics offers a low cost, flexible, customer-centric solution for fixed route and dedicated fleet parcel and small package distribution and delivery. Since 1966 we have been servicing companies large and small throughout the United States for their regional distribution, dedicated fleet, air freight, warehousing and fulfillment needs.