Job Description

Rather than being an all-service interactive marketing firm that doesn't have a specialty, ECLIPSE CALIFORNIA, INC. offers a dedicated suite of services done with exceptionally high standards. We focus on all industries in telecommunications, and our team has enhanced knowledge of what works when representing a client, and what doesn't. Our aim is to build a conversation around the products we endorse and to train new team members within our business to ensure we have the senior leadership needed to continue our upward growth.

JOB DESCRIPTION:

ECLIPSE CALIFORNIA, INC. is proud to work with soon to be graduates to help start your career and work for an industry leader. At ECLIPSE CALIFORNIA, INC., entry-level individuals to fill newly developed positions available within our company, which will essentially transition the ideal applicant into our senior management role.

The Customer Service position is a valued team member in the marketing and advertising department. The position is considered entry-level to start during training which includes a comprehensive overview of basic marketing strategy, direct advertising, promotional techniques, visual merchandising, and consumer market research.

CUSTOMER SERVICE JOB DUTIES:

• Brand Awareness, Customer acquisitions & marketing promotions
• Specializing in promotions & assisting in marketing and promotional campaigns
• Contributes to team effort by accomplishing related results as needed
• Recommends potential products or services to management by collecting customer information and realizing customer needs
• Problem-solving for clients if need be by clarifying the customer’s complaint; focusing on the cause of the problem and explain the best solutions to their problem

REQUIREMENTS:

• Skills/Qualifications in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information
• Multi-tasking would be beneficial but not necessary.

Our environment is fun, vibrant, & hardworking; which makes our team the best in the best in the business! Roles are Full Time only. You must live in a commutable distance. If you have experience in any of the following you are encouraged to apply; customer behavior, customer insights, customer engagement, customer relationship management,customer service sales, management, or leadership.