Expedite Account Manager - Fort Wayne, IN (2nd Shift)
Are you looking for a CAREER you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is YES, then we want you on our Circle Logistics Team!
Why Join Circle: We believe in working hard and playing hard here at Circle. Therefore we provide a competitive pay package & benefits to our team members. All so you can perform at the highest level, prosper and enjoy life. Every day you come into work you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are: Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.
What We Are Looking For: As a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN!
Duties/Responsibilities:
Bid and book Expedite customer loads
Call and book carriers to cover Expedite customer loads
Contact Carriers and ensure they deliver time sensitive freight on time
Match customer demand with quotes for their freight-related inquiries
Build strategies that will result in increased sales and stronger partnerships
Enter new load orders into our proprietary web-based software
Ensure all details of shipments are properly notated in each load
Communicate daily with shippers and receivers to schedule pick up and delivery appointments
Maintain and collect proper paperwork for each shipment
Resolve billing discrepancies with a customer or internal billing team
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Assist with converting drivers to MacroPoint tracking
Manage any issues that come up in the normal operation of freight movement
Escalate freight-related issues to the appropriate teams
Skills/Abilities:
Excellent written and verbal communication skills
Ability to thrive in a fast-paced working environment and multitask
Superb time management and organizational skills
Extraordinary attention to detail and teamwork skills
Excellent problem-solving and time management skills
Willingness to be available after hours and weekends if needed
Education and Experience:
Call center experience preferred
Freight brokerage experience is a bonus
Experience in an office setting with proficiency in various aspects of customer service
Benefits:
40 hours per week
5:00 PM - 2:00 AM
On-site training and career development
Paid holidays and paid time off
Insurance benefits, including but not limited to: health, vision, dental, life, and disability
401(k) Plan
What's stopping you? Step into the fast lane and apply today!