Job Description
Position Overview
The Expedite Tracking and Tracing Specialist is responsible for the monitoring and tracking of our
customers’ freight. This role supports the efforts of our office by providing visibility and maintaining
accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise
communication, troubleshoot customer concerns and to proactively monitor the movement of freight to
ensure customer satisfaction.
Primary Responsibilities
- Coordinate on-time pickup and deliveries utilizing various software systems.
- Track and trace Expedite shipments along with drivers, providing detailed updates within our TMS software.
- Utilize various communication tools (ie. phone, email, text), attention to detail and sense of urgency is critical.
- Ability to learn reporting tools in order to provide data to customer reps and managers.
- Manage the Coordination of available customer freight with available carrier equipment.
- Verify freight charges, confirm receipt of Bill of Lading, resolve payable discrepancies prior to final payment to the motor carrier.
- Monitor Bill of Lading discrepancies, ensure proper return of commodity is arranged, as necessary.
- Track and trace all Expedite load assignments to ensure accuracy and delivery of time-sensitive freight.
- Initiate “check calls” with drivers on all pick-ups and deliveries.
- Communicate with drivers to ensure that on-time service is provided for all customer shipments.
- Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.
- Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes.
- Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues.
- May perform other duties and responsibilities as assigned.
Standard Hours:
6:00 AM - 6:00 PM Sunday - Tuesday
6:00 AM - 1:00 PM Wednesday