Job Description

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.

PERSONAL DEVELOPMENT:

• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.

CULTURE:

• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Import Files
• Use Tree View on daily basis
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing.
•  Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures

·       Overseas communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary

QUALIFICATIONS, EXPERIENCE AND EDUCATION REQUIREMENTS

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• Hazardous Materials certification (preferred).
• Fluent in English.

Additional Information

*** This is not a remote position, if hired candidate will work full time in our office in Savannah, GA and no relocating cost are covered.***

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan 
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.