Pay: $18.00 - $25.00 per hour

Job description:

Our busy HVAC, Plumbing & Electrical company is looking for an Experienced Service Dispatcher to assist with our operations. Our ideal candidate would be detail oriented, motivated, creative and love talking on the phone. We are looking for someone who is great with people (especially on the phone) because our clients are the most important part of our business.

You communicate and are able to problem solve and communicate effectively with customers, office staff, field staff, and service managers.

Dedicate time and attention to assisting customers using proper phone, email and chat etiquette to effectively solve problems, answer questions and ensure that the customer feels his or her needs have been met or exceeded.

As you are fielding customer phone calls and providing exceptional service to each customer, scheduling service routes, dispatching and communicating with technicians, we are also calling outbound to ensure customer satisfaction, confirm service appointments, schedule maintenance services and collect overdue payments.

Required Experience:

Microsoft office experience, CRM or database experience and computer proficient

Needed Skills:

Previous dispatch experience in home service industry

Communication in writing (proper grammar and spelling) and in person

Self-starter and motivation

Dedication

Ability to work under pressure and appropriately deal with stress

Ability to manage multiple tasks

Typical working hours are from 8am-5pm

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

Weekends as needed

Experience:

Dispatching: 1 year (Preferred)