Experience Guide Supervisor

The NOW Massage – Seattle Fremont

Lead. Inspire. Grow. Build a Team That Makes a Difference.

Are you a natural leader who loves developing people, creating amazing guest experiences, and driving results?

The NOW Massage Seattle Fremont is searching for an exceptional Experience Guide Supervisor to lead our front desk team. This is much more than a receptionist position—it's an opportunity to build a career with a growing luxury wellness brand. For the right candidate, this position has a clear path toward an Assistant Manager role.

If you're highly organized, thrive in fast-paced environments, enjoy coaching others, and love connecting with people, we want to meet you.

⚠️ PLEASE READ BEFORE APPLYING

This boutique is located in Seattle's Fremont neighborhood. Employees are responsible for paying for daily parking while working. We do NOT have private employee parking available.

Why You'll Love Working at The NOW

At The NOW Massage, we believe self-care isn't a luxury—it's a necessity. We've reimagined the neighborhood massage experience by combining elevated design, exceptional service, and premium massage therapy into an environment guests love returning to.

Our Experience Guides are the heart of that experience.

As our Experience Guide Supervisor, you'll help create a welcoming atmosphere while leading a team that delivers unforgettable guest experiences every day.

What You'll Do

You'll serve as a leader, coach, mentor, and role model for our Experience Guide team while working closely with our Massage Therapists and Leadership Team.

Leadership Responsibilities

Lead, inspire, and motivate the front desk team.

Coach team members to achieve sales and membership goals.

Assist with interviewing, hiring, onboarding, and training new Experience Guides.

Develop employees through coaching, accountability, and positive leadership.

Help build a strong, collaborative team culture.

Work closely with Massage Therapists to ensure exceptional guest experiences.

Support the General Manager with daily operations and special projects.

Act as Manager on Duty during assigned shifts.

Daily Responsibilities

Deliver an exceptional luxury guest experience from check-in through checkout.

Drive membership sales and retail performance.

Coach the team on guest communication and organic selling.

Handle guest concerns professionally and confidently.

Facilitate team meetings and ongoing training.

Maintain boutique cleanliness and brand presentation.

Monitor inventory of retail, supplies, linens, and equipment.

Create reports, spreadsheets, and operational documents.

Assist with scheduling, staffing needs, recruiting, and retention efforts.

Support community outreach, marketing initiatives, and boutique events.

Ensure policies and brand standards are consistently followed.

We're Looking For Someone Who...

✔ Is an experienced leader and team builder

✔ Loves coaching and developing people

✔ Is highly organized and detail-oriented

✔ Thrives in a fast-paced environment

✔ Has previous supervisory or management experience

✔ Has experience hiring and training employees

✔ Works exceptionally well with guests, massage therapists, and coworkers

✔ Is confident handling difficult conversations and guest concerns

✔ Has strong sales skills and enjoys achieving goals

✔ Can multitask while staying calm under pressure

✔ Is dependable, professional, and accountable

✔ Communicates clearly and effectively

✔ Takes initiative instead of waiting to be told what to do

✔ Leads by example every single day

Qualifications

Previous leadership, supervisor, or management experience preferred

Customer service and sales experience required

Experience recruiting, interviewing, hiring, and training employees preferred

Strong computer skills with the ability to learn multiple software systems

Excellent verbal and written communication skills

Strong organizational and time management abilities

Ability to prioritize multiple tasks simultaneously

Comfortable using Microsoft Office, Google Workspace, and scheduling software

Social media experience is a plus

Flexible schedule, including evenings, weekends, and holidays

The Ideal Candidate

We're looking for someone people naturally gravitate toward.

Someone who inspires others, builds relationships quickly, communicates with confidence, and genuinely enjoys helping people succeed.

You're the person who notices when something needs to be done before anyone asks.

You stay calm during busy moments, encourage your teammates, and believe that accountability and kindness go hand in hand.

Most importantly, you understand that leadership is about serving your team just as much as serving our guests.

What We Offer

Competitive hourly pay

Performance bonus opportunities

Career growth into Assistant Manager for high performers

One complimentary massage every month

Discounted massages for family members

Employee referral bonuses

Medical and Vision benefits for eligible full-time employees

Employee discounts on retail products

Daily coffee, tea, and snacks

Surprise team lunches and appreciation events

Positive, supportive leadership

Beautiful boutique environment

Opportunity to grow with one of the fastest-growing wellness brands

Ready to Lead?

If you're looking for more than just a job—if you're looking for a career where you can lead, develop others, and make a meaningful impact every day—we'd love to hear from you.

Apply today and become part of The NOW Massage Seattle Fremont team.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.