Benefits:
Career Advancement Opportunities
Competitive Compensation
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Full-time | Monday–Friday | Typical hours: 7:30 a.m.–4:00 p.m. | Brunswick, Ohio Expected earnings: $70,000–$100,000, based on experience and performance
Bring Your Technical Skills to a Company That Rewards Performance
Home Appliance is hiring an Experienced Appliance Repair Technician to diagnose, maintain, and repair major household appliances throughout Northeast Ohio.
This position is designed for a technician who can independently manage a service route, accurately diagnose appliance problems, complete quality repairs, and deliver an excellent customer experience.
You will service a wide variety of kitchen and laundry appliances while having access to manufacturer training, technical resources, company support, and opportunities to advance through multiple technician levels.
What You’ll Do
Independently manage an assigned service route
Respond to customer requests for appliance service
Diagnose mechanical, electrical, and electronic appliance problems
Repair refrigerators, ranges, ovens, cooktops, dishwashers, washers, dryers, and other major household appliances
Perform preventive maintenance and warranty service
Follow manufacturer specifications, technical information, and recommended procedures
Determine required parts and provide repair estimates according to company processes
Explain appliance problems and repair recommendations clearly to customers
Teach customers how to properly operate and care for their appliances
Verify appliance operation after completing repairs
Maintain accurate service records, notes, and documentation
Manage parts and truck-stock inventory
Keep your company service truck clean, safe, and organized
Participate in manufacturer, classroom, online, and hands-on training
Use available technical resources and support systems to resolve difficult service issues
Help train and develop apprentice technicians when assigned
Deliver professional, respectful service in customers’ homes
What We’re Looking For
Previous appliance repair experience
Ability to independently diagnose and repair kitchen and laundry appliances
Strong mechanical, electrical, and troubleshooting skills
Ability to interpret wiring diagrams, service manuals, error codes, and technical information
Proficiency with diagnostic equipment, hand tools, and repair procedures
Ability to use computers, mobile devices, and online technical resources
Strong organizational and time-management skills
Excellent customer-service and communication skills
Professional and respectful conduct in customers’ homes
Ability to maintain accurate service and inventory records
Physical ability to stand for extended periods and safely lift or move heavy objects
High school diploma or GED
Valid driver’s license and acceptable driving record
Ability to qualify as a driver under the company’s vehicle insurance policy
Willingness to complete the company’s background investigation and drug-screening process
An associate degree, technical-school education, or appliance repair certification is helpful but not required.
EPA 608 refrigerant certification is preferred. Candidates who do not already hold the certification may receive company assistance obtaining it during training.
Compensation and Career Growth
Expected earnings of $70,000–$100,000
Base pay plus commission
Multiple Service Technician levels
Increasing commission percentages as you advance
Performance-based earning and advancement opportunities
Career paths toward senior technician and leadership positions
Your earnings are influenced by your technician level, technical ability, productivity, repair quality, customer service, available work, and overall performance.
Individual earnings are not guaranteed and will vary based on experience, performance, available work, hours worked, and other business factors.
Training and Professional Development
Even experienced technicians continue learning at Home Appliance. Training opportunities include:
Manufacturer-provided instruction
Ride-along and hands-on training
Classroom instruction
Online courses
Technical manuals and diagnostic resources
Assistance earning EPA 608 certification when needed
Ongoing instruction on changing appliance technology
Tools and Equipment
Service technicians are expected to provide and bring the tools required for the position. Home Appliance provides a tool list and helps employees obtain the necessary tools.
The company provides the service truck used to complete your assigned route.
Benefits
Medical, dental, and vision insurance
401(k) with company matching
Paid time off
Employee discounts
Training and professional development
Career advancement opportunities
Company-provided service truck
Why Home Appliance?
Home Appliance has served Northeast Ohio since 1962. Our family-owned company has grown to more than 50 team members across multiple retail locations and our Parts, Service & Distribution Center.
We have been voted Medina County’s Best of the Best Appliance Store for 17 consecutive years. Our reputation is built on skilled technicians, quality workmanship, honest communication, and outstanding customer service.
If you are an experienced technician who takes pride in solving difficult problems and wants your skills and performance to create greater career and earning opportunities, we would like to meet you.
Home Appliance is an equal opportunity employer.