Experienced Call Center Marketing Manager

Shoreland Home Improvement

Experienced Call Center Marketing Manager

Toledo, OH
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Competitive salary

    Dental insurance

    Flexible schedule

    Free uniforms

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Wellness resources

    Call Center Career Opportunity

    Develop, Manage and Grow a successful performance-driven call center marketing strategy

    Manage paid acquired customer lead channels, including: digital, social, display, TV, direct mail, print and others

    Develop a strong ROAS Team Perspective to drive high KPI and thriving performance levels

    Continually test, build and optimize Team performance to support sales objectives

    Develop Business Intelligence through messaging content, analytic review and conversion

    Call Center Manager Position Benefits

    Above Industry Base Salary Based on Experience

    Substantial Override Bonus On ALL Business Development

    Full Benefits Package Including: PTO, Health, Dental, Matching 401k

    Opportunities for Career Advancement

    Our Call Center Management Team maintains all call center activities include training, coaching, onboarding, scheduling, forecasting, motivating, hiring, monitoring, and more. The ultimate goal of the Call Center Management Team is to ensure an efficient and successful call center to meet and/or exceeds KPI while developing BI and BA data to drive larger company overall goals to new success heights!

    Team Schedule: Monday-Thursday 11AM – 9PM, Friday/Saturday 9AM - 4PM, Sunday Flex with breaks and lunch/dinner breaks

    Call Center Marketing Leader Abilities Seeking

    3-5 Years Experience in Result-Proven Call Center Marketing Management

    Ability to Motivate Room Success Through Setting Performance Metrics

    Excellent Active Listening and Communication Skills

    Manage and Collaborate Among Connective Teams and Divisions

    Pro-Active Ability to Thrive and Manage Reactive Day-to-Day Priorities and Long-Term Strategy Development and Goals

    CRM, Google Sheets, Microsoft Word and Excel Experience

    Can Do Attitude to Motivate/Coach/Mentor/Develop Team Members to High Success Rate

    Serious About Achieving KPI and BI Success in Fast-Paced Changing Environment

    'Our Success IS Your Success!' We are team-centric and thrive through developing and elevating team and individual skillsets towards attaining the wealth and career goals desired.

    Apply Now to Join a FIVE-STAR GOOGLE RATED Fast-Growing Exterior Home Remodeling Team recognized as one of the best in Ohio, Michigan and Indiana today supporting recession-proof home solutions built on over two-decades of professional experience and customer service!

    Confidential Resume Review. Military Veterans Highly Encouraged to Apply.