Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Location: Livonia, MI Company: Growing eCommerce Business Employment Type: Full-Time - In Person

About Us

We are a fast-growing eCommerce company based in Livonia, MI serving both businesses and end users nationwide. Our team operates in a collaborative, small-business environment where every team member plays an important role. With fewer than 60 employees company-wide and under 15 team members in our office, we value accountability, communication, and a strong team culture.

Position Overview

We are seeking a dependable, detail-oriented Customer Service Representative to join our in-office team. This is a hands-on role supporting customers through email tickets, live chat, and phone calls. The ideal candidate is organized, solution-oriented, and comfortable handling a high volume of customer interactions in a fast-paced eCommerce environment.

Key Responsibilities

Respond to customer inquiries via eCommerce ticketing system (Zendesk)

Assist customers through live chat in real time

Answer inbound phone calls and provide professional support

Provide tracking numbers and shipment updates

Send invoices and order confirmations

Take customer orders over the phone

Check product availability and inventory status

Resolve shipping issues such as lost, delayed, or damaged packages

Communicate with internal departments (warehouse, purchasing, etc.) to resolve customer concerns

Maintain accurate records of customer interactions

Qualifications

Previous customer service experience preferred (eCommerce experience a plus)

Strong written and verbal communication skills

Comfortable handling phone conversations in a professional manner

Ability to multitask and prioritize in a fast-paced environment

Strong attention to detail

Basic computer proficiency (email, order systems, web-based platforms)

Reliable, punctual, and team-oriented

What We Offer

Stable, in-person position in Livonia, MI

Full heath, dental, vision benefits

401K with 4% match

Supportive small-team environment

Opportunity to grow with a rapidly expanding eCommerce company

Competitive pay based on experience

Paid time off and company holidays

If you enjoy solving problems, helping customers, and working in a collaborative small-business environment, we would love to hear from you.

Apply today to join our growing team!