Benefits:

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job Overview

Position Summary

We are seeking a dedicated and proactive Customer Service Representative to join our team. In this role, you will be responsible for ensuring a seamless customer experience by processing orders, managing customer inquiries, and collaborating with various departments to maintain accuracy and efficiency.

Responsibilities

Process purchase orders (POs) and create comprehensive sales order work packs, including Work Orders, Packing Slips, certificates/ other documents (if applicable), and Routers (if applicable). This includes releasing Bills of Materials (BOM) on our ERP system and monitoring inventory levels to address discrepancies promptly.

Provide timely order acknowledgments and confirmations to customers, ensuring clear communication throughout the order process.

Cross-reference part numbers and generate quotes for customers, collaborating closely with account managers, engineering, and technical support to ensure accuracy in pricing and product specifications.

Provide new customers with necessary paperwork and enter their information into our ERP system, including filing and uploading documents as required.

Collect credit card information for customers that will be paying their orders via credit card and secure processing.

Answer incoming phone calls with a positive and professional demeanor, addressing customer inquiries and concerns effectively.

Provide tracking information and invoices to customers upon request and keep them informed of any order delays.

Manage Return Goods Authorizations (RGA) and Return Merchandise Authorizations (RMA), including creating RGAs and communicating with customers.

Scan and upload sales orders/ work packs into our cloud storage system for record-keeping.

Oversee your personal email and assist in managing the orders and sales email accounts.

Perform additional duties and responsibilities as assigned to support team objectives.

Qualifications

High school diploma

1-2 years with Customer Service experience.

Ability to read and interpret purchase orders and customer requests accurately.

Proficient in basic math calculations for quoting purposes and confirming pricing.

Must be able to maintain professionalism while speaking with customers

Must be able to work in a positive, dynamic work environment

Must practice excellent communication skills

Ideal Attributes

Familiarity with NetSuite is a plus.

Excellent attendance and punctuality.

Professional demeanor.

A proactive "can-do" attitude with a focus on customer satisfaction.

Charismatic towards customers

Driven to succeed – creative, self-starter

Trusting & supportive leader with ability to help the TTI team succeed

Excellent problem-solving skills & entrepreneurial mindset

Strong team player with the ability to work independently when needed.

A strong bias for action and a commitment to achieving results.

Excellent interpersonal, written and verbal communication skills

Strong time-management skills with the ability to organize and prioritize tasks effectively.

Benefits

Health, Dental, Vision insurance.

Retirement IRA plan.

If you are passionate about providing exceptional customer service and are looking to join a dynamic team, we encourage you to apply for this exciting opportunity