Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Profit sharing

Dental Insurance Coordinator (Full-Time) — Killingly Dental Care (KDC)

Location: Killingly, CT Job Type: Full-Time (Monday–Thursday, Fridays optional/rotating) Compensation: Competitive hourly pay + performance incentives (based on experience)

Who We Are

Killingly Dental Care (KDC) is a modern, high-end dental practice in Northeast Connecticut built around Complete Health Dentistry — where dentistry connects to airway health, sleep, inflammation, and whole-body outcomes.

We are known for advanced care, premium service, and a world-class patient experience. We’re growing fast and looking for a high-performing Insurance Coordinator who is organized, confident, and obsessed with doing things the right way.

Who We’re Looking For

You are not “just an insurance person.” You’re a key part of the patient experience and the financial success of the office.

You thrive in a fast-paced, high volume practice, communicate professionally, follow systems, and take pride in clean claims, clean accounts, and clean reporting.

If you love being the person who keeps everything moving smoothly, this is your role.

What You’ll Do (Primary Responsibilities)

✅ Insurance Verification + Benefit Breakdown

Verify eligibility and benefits before appointments

Confirm deductibles, frequencies, coverage limitations, and annual maximums

Communicate clearly with patients so there are no surprises

✅ Claims + Follow-Up (AR Ownership)

Submit claims accurately and on time

Track unpaid or delayed claims and follow up aggressively

Resolve denied claims quickly and professionally

Ensure proper documentation is included (narratives, attachments, X-rays, etc.)

✅ Posting + Reconciliation

Post insurance payments accurately

Identify underpayments and initiate appeals when needed

Manage EOBs and coordinate corrections with the front desk and clinical team

✅ Patient Financial Support (Confidence + Clarity)

Help patients understand how insurance works (and why it sometimes doesn’t)

Support the treatment coordinator and front office with clear financial explanations

Collect patient balances when appropriate and ensure accounts are current

✅ Coordination + Communication

Work closely with doctors, assistants, hygiene, and the front desk team

Maintain a calm, professional tone even with difficult insurance calls

Bring solutions — not excuses

What Success Looks Like in This Role

Claims submitted fast and clean

Denials reduce over time

Insurance AR stays low and organized

Patients feel informed and confident (not confused and frustrated)

The schedule runs without financial surprises

Qualifications

Required:

1+ years experience in dental insurance coordination (or strong equivalent experience)

Strong understanding of PPO insurance, claim submission, and EOBs

Excellent communication skills and attention to detail

Comfortable working with numbers, deadlines, and follow-up

Preferred (Not Required):

Dentrix experience

Knowledge of medical billing for medically necessary dental care

Experience in fast-paced/high production practices

Familiarity with sleep apnea / airway-focused dentistry

Why You’ll Love Working at KDC

High standards, strong systems, and a supportive team

Modern technology and excellent clinical care

Patients who value high-quality dentistry

Leadership that invests in team development

A role with real importance and growth potential

We are hiring for attitude, detail, and accountability — skills can be sharpened, but ownership is non-negotiable.