Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Next Care Hospice is a compassionate and dedicated hospice agency committed to providing high-quality end-of-life care. We strive to make a meaningful impact on the lives of our patients and their families. We are seeking an experienced and dynamic Hospice Agency Liaison to join our team. The Hospice Liaison serves as the connecting link between patients, families, and hospice care services, ensuring a smooth transition and personalized care plan tailored to each patient’s unique needs. This role involves educating and consulting with healthcare providers, patients, and families about the benefits and services provided by hospice care, facilitating a deeper understanding and acceptance of this compassionate approach to end-of-life care. By working closely with medical professionals and care teams, the Hospice Liaison helps to coordinate care that honors the patient’s wishes, promotes comfort, and supports the emotional well-being of both patients and their loved ones during a sensitive time. Through their efforts, they play an instrumental role in making hospice care accessible and understood, ensuring that patients receive the dignity, respect, and quality of life they deserve.

Hospice Liaison Job Duties

Facilitate communication between patients, families, and the hospice care team to ensure understanding of the hospice philosophy and the care plan.

Assess patient eligibility for hospice care based on medical criteria and communicate findings to healthcare providers and families.

Provide detailed explanations of hospice services and benefits to patients, families, and referral sources, such as hospitals and physicians.

With the support of the Intake team, coordinate the initial care plan by scheduling the first visit from the hospice team and ensuring all necessary medical equipment and medications are in place.

Develop and maintain professional relationships with referral sources, including attending meetings and participating in community events to promote hospice services.

Document all patient interactions, referrals, and outcomes in the hospice’s CRM system to ensure accurate tracking and follow-up.

Train and support new staff members on the hospice liaison role, including best practices for patient communication and referral source management.

Participate in interdisciplinary team meetings to provide updates on patient referrals and to discuss strategies for overcoming barriers to hospice care access.

Qualifications:

Bachelor’s degree in Marketing, Healthcare Administration, or related field preferred.

Minimum of 3 years of experience in healthcare marketing, specifically within hospice or palliative care settings.

Proven networking experience across hospitals and healthcare systems.

Strong communication, presentation, and interpersonal skills.

Ability to work independently and as part of a team.

Familiarity with EMR software and marketing tools is a plus.

Compassionate demeanor with a passion for improving the quality of life for patients and their families.

Benefits:

Competitive salary and performance-based incentives.

Comprehensive health insurance package.

Retirement savings plan with employer match.

Paid time off and holidays.

Ongoing professional development and training opportunities.

Flexible work from home options available.