Benefits:
Company parties
Dental insurance
Free food & snacks
Paid time off
Vision insurance
About the Role
Coastal Computer Consulting LLC is looking for an experienced IT Support Technician to join our growing team in Brunswick, GA. This is not an entry-level position, we're looking for candidates with a minimum of 3 years of hands-on, professional IT support experience. If you love technology, thrive on solving problems, enjoy working directly with clients, and have the professional experience to back it up, we want to hear from you!
Responsibilities
Provide hands-on technical support for hardware, software, and network issues
Diagnose and troubleshoot desktop, laptop, printer, and peripheral device problems
Install, configure, and maintain operating systems and business applications
Set up and support network infrastructure including routers, switches, wireless networks, and firewalls
Support Microsoft 365 and other common business technology platforms
Respond to help desk tickets and client service requests in a timely and professional manner
Provide both remote support and onsite support at client locations
Perform routine system maintenance, updates, and security patching
Document technical issues, resolutions, and IT procedures
Communicate technical issues clearly to both technical and non-technical users
Resolve 90%+ of client issues on first contact whenever possible
Maintain a 98%+ client satisfaction rating
Hit monthly goals with integrity, not shortcuts
Requirements
Minimum 3 years of professional, hands-on experience in IT support, help desk, MSP, or a client-facing technical support role is required. Candidates without this experience will not be considered.
Proficiency with Windows operating systems
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, and VPNs
Experience troubleshooting hardware, software, connectivity, printers, and common business applications
Strong troubleshooting and problem-solving skills
Ability to communicate professionally with clients in person, by phone, and remotely
Ability to explain technical issues clearly to non-technical users
A proactive, client-first attitude
Ability to work independently and manage multiple priorities
Ability to lift and carry equipment up to 100 lbs
Employment is contingent upon successful completion of a background check
Preferred Experience
Experience with any of the following is a plus:
Managed Service Provider (MSP) environments
Microsoft 365 administration
Active Directory and/or Microsoft Entra ID
Google Workspace
Business networking equipment, firewalls, and wireless networks
RMM, PSA, or IT ticketing platforms
Cybersecurity and endpoint protection tools
About Us
Coastal Computer Consulting LLC is a trusted IT services provider serving businesses throughout Brunswick, GA and the surrounding coastal region. Our clients rely on us for dependable, responsive technology solutions that keep their operations running smoothly.
We pride ourselves on a collaborative team culture where technicians are trusted to take ownership, solve problems, support one another, and provide an excellent experience for our clients.