Benefits:

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Benjamin Franklin Plumbing and One Hour Heating & Air Conditioning of San Diego is seeking a high-performing residential Sales/Service Plumber to help launch and grow our plumbing division in San Diego. This is a hands-on field role for a technician who can diagnose problems, present solutions clearly, close work ethically, and deliver an outstanding customer experience. As the department grows, this person will also help train, mentor, and lead future plumbing team members.

This is a working leadership role for someone who is not only technically strong, but also knows how to turn service calls into revenue through excellent customer communication, clear options, and ethical sales execution.

You will be a key contributor in the field — running calls, diagnosing issues, presenting repair and replacement options, and closing work — while also helping train, coach, and develop other plumbers on performance, professionalism, and customer experience.

We are looking for a leader who can set the tone for the team: someone who leads by example, performs at a high level, and knows how to help other technicians improve their conversion rate, average ticket, memberships, and overall customer satisfaction.

What You’ll Do You will split your time between personally producing in the field and leading the plumbing team.

Field Production / Sales

Run residential plumbing service calls and deliver an excellent customer experience from start to finish

Diagnose plumbing issues accurately and develop clear repair or replacement solutions

Present homeowners with professional options and upfront pricing

Close work ethically through strong communication, trust-building, and problem-solving

Promote memberships, financing options, and long-term plumbing solutions when appropriate

Serve as the standard for workmanship, professionalism, and in-home sales performance

Leadership & Team Development

Supervise, mentor, and support a team of residential service plumbers

Coach plumbers on technical skill, communication, service process, and sales execution

Conduct ride-alongs, call reviews, and field coaching to improve results

Help hold the team accountable to KPIs including revenue, average ticket, conversion rate, memberships, callback/warranty performance, and customer satisfaction

Support hiring, onboarding, and development of new team members

Promote a culture of safety, urgency, accountability, and customer-first service

Operations

Work closely with dispatch and office staff to improve scheduling, productivity, and profitability

Ensure accurate documentation in ServiceTitan, including notes, estimates, photos, and completed invoices

Maintain company vehicle, tools, and equipment in excellent condition

Assist with escalated service issues and more advanced technical calls as needed

What We’re Looking For

5+ years of residential plumbing service experience

Strong in-home plumbing sales experience with a proven ability to present options and close work

Prior lead plumber, field supervisor, trainer, or sales coaching experience strongly preferred

Demonstrated success driving revenue, memberships, average ticket, and customer satisfaction

Ability to coach and develop other plumbers in both technical performance and sales process

Strong communication skills, professionalism, and leadership presence

Comfortable using ServiceTitan

Valid driver’s license and clean driving record

Ability to pass background check and drug screening

What Success Looks Like

You personally perform at a high level in the field

You help increase team revenue, conversion, and memberships

You raise the standard for customer experience and workmanship

You become a trusted leader who can help scale Benjamin Franklin Plumbing in San Diego

Compensation & Benefits

Competitive base pay plus performance-based incentives

Additional compensation tied to personal production and team performance

Company vehicle, uniforms, tools, and equipment

PTO, paid holidays, and benefits

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.