HVAC Technician Lead
Logan A/C & Heat Services
Cincinnati, OH
With both your hourly pay and commissions, your total yearly income can range from $63,000 to $140,000.
Responsibilities:
- Technician Development & Mentoring: Regularly monitor and support technician progress, offering coaching on customer service and revenue generation.
- Team Support : Weekly check-ins with each technician and collaboration with the Service Manager and Service Sales Leader in strategy meetings every Thursday.
- Training Leadership : Participate in field training cycles each Spring and Fall, with a focus on retaining and developing apprentices and newer team members.
- Team Culture and Retention : Promote a supportive, team-oriented environment, emphasizing trust, communication, and mutual respect.
- Leadership Meetings : Attend monthly service leadership meetings to discuss performance and strategic initiatives.
- Technical & Customer Support: Provide an additional line of support for customer issues and technical questions.
- Service Technician Duties : Perform all standard LSI service technician tasks, including tune-ups, troubleshooting, service repairs, and service-related sales.
- After-Hours Commitment : Be part of the on-call rotation for after-hours support.
Growth Expectations:
- Develop as a team motivator and effective leader.
- Refine time management and productivity strategies.
- Establish structured processes for different service call types.
- Build technical proficiency in all products Logan Services offers.
- Serve as a mentor for less experienced technicians.
Competencies:
- Adaptability : Flexibility to adjust to new challenges and provide support where needed.
- Initiative : Resourcefulness to take action independently.
- Effective Communication : Clearly convey necessary information to teammates, customers, and leadership.
- Customer Focus : Dedication to exceeding customer expectations and fostering positive interactions.
- Leadership : Strong ability to inspire and guide team members toward shared goals.
- Positive Attitude : Consistently demonstrates a collaborative, can-do approach.
Experience & Qualifications:
- Experience : 3+ years in residential HVAC service.
- Track Record : Proven success in service dollar and sales generation.
- Technical Aptitude : Advanced understanding of HVAC systems and principles.
- Certifications : EPA certification required.
- Communication Skills : Strong written, verbal, and interpersonal skills.
Physical Requirements:
- Ability to stand, walk, bend, crouch, and drive for extended periods.
- Must be able to work in varying environmental conditions and safely handle hazardous materials.
Why Choose Logan Services?
- Work for a highly reputable company with a long history of excellence in the HVAC industry.
- Rest assured, our company is free from the influence of private equity, so you'll be joining a team that values its employees and their contribution.
- Voted best place to work in Dayton, with a supportive, family-oriented work environment.
- Opportunities for career advancement.
- Competitive salary and benefits package.
Work Environment: Exposure to extreme weather, including snow, rain, and heat. Safety measures and equipment will be provided.
Join us to make a difference in our Service Team by leading with purpose and fostering a culture that values teamwork, development, and exceptional customer service!
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