The Program Manager oversees the daily operations of the residential program, supervises staff, coordinates services for youth, and ensures the program operates in compliance with licensing and agency standards.

This role serves as a primary liaison between staff, schools, families, therapists, and state agencies while advocating for the youth in our care.

Program Operations

Coordinate and oversee daily residential program operations

Supervise direct care staff and assign staff to youth as needed

Review shift notes, ABC data, and caregiver logs for accuracy and completeness

Respond to staff questions, concerns, and operational needs

Ensure program compliance with Washington Administrative Codes (WACs) and licensing requirements

Maintain house organization including inventory, groceries, and weekly menus

Conduct fire drills and safety checks

Monitor house maintenance and communicate with landlords when necessary

Youth Advocacy & Coordination

Attend IEP meetings and advocate for youth in school settings

Communicate regularly with IEP case managers, teachers, and school transportation

Coordinate doctor appointments and medical care

Transport youth to appointments when necessary

Maintain communication with parents or guardians and ensure engagement plans are followed

Coordinate with behavior specialists regarding behavioral needs

Plan and support community inclusion activities

Medical & Documentation

Review Medication Administration Records (MAR)

Order medications as needed

Coordinate nurse delegation services

Maintain accurate and up-to-date youth files

Complete and submit incident reports

Prepare and submit referral packets (acceptance or denial)

Agency & Compliance Communication

Communicate and attend meetings with DDCS and other state agencies

Maintain familiarity with state licensing requirements and regulations

Complete Quarterly Reports and IISP updates

Ensure documentation meets agency and state standards

Staff Support & Administration

Train and guide new hires including 30-hour onboarding checklists

Maintain archived records and program binders

Ensure staff documentation is complete and compliant

Support team development and staff performance

Licensing & Availability

Be available by phone or in person when needed

Be available within 30 minutes for licensing visits or urgent matters

Minimum Qualifications

3+ years experience working with adults, youth or children in a residential care, behavioral health, social services, or youth programs

Strong leadership and organizational skills

Ability to work with multiple agencies and professionals

Valid First Aid/CPR certification

Valid driver’s license and ability to transport youth

Additional Responsibilities

Program Managers may also assist with:

Supervising youth during activities and daily routines

Supporting youth with hygiene, meals, and daily living skills when necessary

Transportation to school, family visits, and appointments

Maintaining a safe, clean, and structured environment

Why Work With Precious Home Care

Leadership opportunity within a growing organization

Ability to make a direct impact in the lives of youth

Supportive leadership team

Opportunity for professional growth