Job Description

Help Desk Level 2 Alameda, CA 2+ years

RESPONSIBILITIES: The primary function is to resolve or escalate calls that have been entered into the support system by the Level 1 Analyst. Review problem tickets and respond to user within established standards; resolve open tickets in a timely and professional manner; following established SOP, BOP?s; manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved; provide a positive customer service experience to the customer; participate in other projects as requested.

QUALIFICATIONS: Associates degree in Computer Science or a related discipline, and at least two, typically four years experience in IT or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs. 2+ years in salesforce

ManpowerGroup is an Equal Opportunity Employer (EOE/AA)

Company Description

Experis is the global leader in professional resourcing and project-based solutions. Experis accelerates organizations' growth by attracting, assessing and placing specialized expertise in IT, Finance and Engineering to deliver in-demand talent for mission-critical positions and projects, enhancing the competitiveness of the organizations and people we serve. Experis is part of the ManpowerGroup® family of companies, which also includes Manpower and Talent Solutions.