Job Description

Engineering Systems Analyst – IT Support

Location: Maplewood, MN (55144)

Contract Length: 12 months (with opportunity for extension)

Pay Rate: $15-$16/hr

Position is a support role requiring more work direction whereby worker follows generally defined procedures. Provide end user support and timely issue resolution for several applications.

Responsibilities:

·       Provide support and daily issue resolution

·       Respond to help desk tickets within established service levels

·       Work to research and document help desk tickets which become maintenance and enhancement requests

·       Provide a timely response to telephone and email requests from users

·       Follow up with development group and product manager to identify and resolve problems with the applications

·       Maintain and update end-user documentation for the application

·       Work with the Technology Training Group as needed to train end-users for offices world wide, including the creation and update of training materials

·       Provide timely communication to users and product manager regarding all aspects of the products

·       Responsible for setting up and maintaining user permissions

·       Prepare monthly reports / indicators regarding user requests and performance statistics

·       Responsible for complex and multi-faceted issues within one or more information technology areas.

·       Is a subject matter expert to whom leadership reaches out to with regards to his/her specialization within information technology.

·       Requires strong analytical skills and significant interpretation of data.

Skills:

•         Strong written communication skills

•         Ability to learn new concepts/systems quickly

•         Proficient in Outlook, Excel, Word, SAP (optional), PowerBI (optional), JIRA (optional)

o   Excel PivotTables, Excel Tables, Excel formulas, VBA (optional)

•         Basic SQL understanding (optional)

Position duties:

•         Answer usage questions on 3M capital project management software (application support, user instruction, troubleshooting)

•         Administrate user access/roles in the 3M capital project management software

•         Run periodic/scheduled reports using Excel, PowerBI, SAP

•         Assist support team and application developers to determine if feedback is a bug, user mistake, missing feature

•         Attend daily agile/scrum meetings with Engineering team and IT team

•         Enter tasks/stories/bugs into JIRA software for application enhancements/bugs

•         Submit IT tickets for application bugs

Company Description

#1 Global Supplier of the Year! Experis is a global leader in professional resourcing and project-based workforce solutions. We deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve. Our goal is to maintain a positive candidate and client experience through fitting the best candidates with the best positions.