Job Description
COMPLAINT ANALYST II SAN ANTONIO, TX The Complaint Handling Analyst II is responsible for:
The analyses and control of medium to highly complex diverse complaint investigations received from global external customers within procedural and regulatory requirements (e.g. Food and Drug Administration (FDA), International Standards Organization (ISO), Quality System Requirements (QSR)) guidelines.
Facilitating diverse complaint investigation activities with cross functional team members to prepare complaint investigation reports. As a Complaint Analyst II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
YOUR SKILLS AND EXPERTISE Bachelor of Science degree in a Technical, Engineering, Medical, Life Sciences or related field with a minimum of 2 years of experience as a complaint investigation or customer service resolution specialist Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Company Description
#1 Global Supplier of the Year! Experis is a global leader in professional resourcing and project-based workforce solutions. We deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve. Our goal is to maintain a positive candidate and client experience through fitting the best candidates with the best positions.