Job Description

TOP REASONS TO WORK FOR MY CLIENT, CUMMINS

• Fortune 500 Company!
• Long term contract with possibilities of extensions and/or full time hiring!
• #7 for Top Companies for Executive Women!
• #132 Americas Best Employers 2018! #240 WORLDS best employers 2017!
• #62 Best Employers for Diversity in 2018!
• Ranked 12th on Diversity Inc Magazines 2018 list!
• Autonomy and an awesome work environment!
• Work for a well-liked andrespected manager
• Scored a 100% on the Corporate Equality Index continuously since 2005 by HRC!

IF THATS YOU, GET YOUR FOOT IN THE DOOR WITH OUR CLIENT NOW! WHAT YOU WILL BE DOING:

• During the current COVID-19 global pandemic, it is critical that our team provides guidance to all customers in a professional and caring way.
• Our customers include HR partners, employees and others working in our facilities, along with medical and response center employees.
• Our role is to help ensure those working in our facilities are safe.
• Responding to emails in the Pandemic Communications mailbox.
• Researching appropriate response in the Pandemic Response Team FAQs and respond in a professional and caring manner.
• Escalating emails that are not addressed in the FAQs.
• Documenting potential improvements to our responses.
• Encouraging customers to contact us with further questions.
• Typically has customer service or contact center experience. Skills include accurate documentation and excellent interpersonal and communication skills.

WHAT YOU WILL NEED:

• High School Diploma or GED required
• 5-7 years customer service related experience required
• Responsibility level: Exercises independent judgment with minimal direction from supervisor
• Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)