Job Description

Customer Service-

Exploration Instruments has an opening in our main headquarters in Austin,Texas for an experienced individual with a Customer Service background.

Exploration Instruments (http://www.exiusa.com) is the premier geophysical instrument rental company in North America since 1998. EXI has locations in Austin,Texas and Harrisburg, Pennsylvania. Check out our news page on our website for more information on the equipment and project uses. http://www.exiusa.com/blog

This key position provides customer support to all new and existing clients, hydrologists, geologists, archaeologists, civil engineers and numerous other scientists worldwide. The candidate will be working closely with customers to provide a seamless rental from start to finish.

JOB SUMMARY-

Customer Service Department - Receive calls for reservations, process and fulfill orders, Invoicing and customer management.

Essential Duties and Responsibilities:

• Receive and correspond to customer calls and emails
• Process and maintain new customers and manage paperwork
• Complete and reserve equipment and set up rentals
• Process credit requests and customer research
• Research and manage sales tax rates per locations
• Generate Invoices and email to customers.
• Coordination of equipment flow through shipping management department
• Resolve order conflicts and communicate directly with all departments

Skills or Knowledge:

• Strong Excel background
• Analytical abilities and aptitude in problem-solving
• Excellent written and verbal communication skills
• Technical background helpful
• Experience or knowledge of Earth Sciences a plus

Qualifications/Requirements:

• Equivalent work experience, Associates or College in related field

• Proficiency in Microsoft Office & Quickbooks

EXI is a small company with a casual Austin vibe. Great location near Burnet/183. Domain and Mopac shopping and dining areas.

Great benefit package, Top of the line Health, life and dental insurance.

• Regular bonuses
• 9 days PTO First year (accrued per semi monthly pay period) 2nd year 14 days.
• 8 Paid Holidays.

It is our policy and commitment to ensure equal opportunity is provided to all qualified applicants, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law.

• Job Type: Full-time

Company Description

Exploration Instruments (http://www.exiusa.com) is the premier geophysical instrument rental company in North America since 1998. EXI has locations in Austin,Texas and Harrisburg, Pennsylvania. EXI maintains over 100 different kinds of systems and over 300 units. Seismic, EM, Ground Penetrating Radar, Gravity, Magnetics, Resistivity, LIDAR and Thermal Imaging. Check out our News page on our website for more information on the equipment and project uses. http://www.exiusa.com/blog