Ambitious Customer Service Representative
SUMMARY
We are family owned and through and through that is part of our company culture. We dine together, we ride together, we share our wins together. And our company Christmas party is the envy around town. Our team loves that we are family oriented, performance driven, provide day off incentives, bonuses, team lunches, & stay humble, routinely feeding the homeless together.
RESPONSIBILITIES
Receive emergency and non-emergency calls and record significant information
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
QUALIFICATIONS
Tech-savvy
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
BENEFITS
Health Insurance - 100% Medical
Dental + Vision Available
Life Insurance
Vacation Pay after 1 year
401k up to 3% Match
Bonuses + Incentives!!
$14.50/Hr + Performance Pay
HOW TO APPLY
Email your resume to hr@expresselectricalservices.com