SUMMARY

We are family owned and through and through that is part of our company culture. We dine together, we ride together, we share our wins together. And our company Christmas party is the envy around town. Our team loves that we are family oriented, performance driven, provide day off incentives, bonuses, team lunches, & stay humble, routinely feeding the homeless together.

RESPONSIBILITIES

• Receive emergency and non-emergency calls and record significant information

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

QUALIFICATIONS

• Tech-savvy

• Fast typing with experience in data entry

• Knowledge of procedures and guideline for emergency situations

• Proficient in English (oral and written)

• Outstanding organizational and multitasking abilities

• Active listener with excellent communication skills

• Sound judgement and critical thinking

BENEFITS

• Health Insurance - 100% Medical

• Dental + Vision Available

• Life Insurance

• Vacation Pay after 1 year

• 401k up to 3% Match

• Bonuses + Incentives!!

• $14.50/Hr + Performance Pay

HOW TO APPLY

Email your resume to hr@expresselectricalservices.com