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Customer Service Representative in LOS ANGELES

Express Electrical Services

Customer Service Representative in LOS ANGELES

Los Angeles, CA
Full Time
  • Responsibilities

    Who we are

    You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

    We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Los Angeles. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

    Why we need you

    Because we offer top of the line products and services, we need a top of the line Customer Service Representative who genuinely cares about the customer and look at this opportunity as not just a job but a career.

    The big task

    You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

    Key sub tasks

    • You will need to learn the call script in order to sound professional and authentic when speaking with our customers.

    • Participate in training so that you grow and develop as a professional.

    • Maintain and update our customer database with complete and accurate information.

    • Maintain communication with dispatch and your manager.

    Skills and experience

    If you can achieve the above and you find it fun and challenging - you have just the right amount.

    What we offer

    • Our top performers are among the highest paid in Los Angeles.

    • Medical Insurance --

    • New technology, integrated software

    • 401k Plan with a company match

    • This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings.

    Equal Opportunity Employer