Job Description
REMOTE CUSTOMER SERVICE REP – WORK FROM HOME + SIGN-ON BONUS!
An online-based company is looking to bring on a new Remote Customer Service Rep to join their team! As a Remote Customer Service Rep, you’ll be assisting with answering customer inquiries via phone, email, and chat from the comfort of your own home.
ESSENTIAL DUTIES:
- Answering customers questions and inquiries promptly
- Understanding and following through with company policies and guidelines
- Communicating customer issues to management
- Effectively assist customers via phone, email, and chat.
WHY APPLY?
- Permanent work from home position
- $350 SIGN-ON BONUS (upon completion of 320 work hours)!
- $25 monthly stipend for internet and equipment usage
- Performance-based incentive bonuses that can add up to $350 per month (once converted into a permanent employee)
- Twice yearly performance-based raises
- A chance for growth and upward mobility within the company
WHAT WE’RE LOOKING FOR:
- Open availability during call center hours. Our call center is open from 5:00 AM to 8:00 PM Monday through Sunday. Weekend availability is required
- CALIFORNIA RESIDENTS CAN ONLY BE CONSIDERED FOR THIS POSITION RIGHT NOW
- Strong verbal/written communication skills
- Strong typing skills – 50 WPM
- Ability to be customer-focused
- Zendesk experience is a plus
EQUIPMENT NEEDED:
- Desktop or laptop – 2015 or newer Mac or PC
- Computer camera and Zoom app for training
- High-speed internet through an ethernet cable. WI-FI IS INADEQUATE FOR THIS POSITION
- Voice-capable headset and webcam to carry out training and work duties
- Distraction-free and noise-free dedicated workspace
SCHEDULE AND PAY:
- Training hours – we train from 6:00 AM to 3:00 PM or 8:00 AM to 5:00 PM
- Shifts available: 5:00 AM to 2:00 PM, 6:00 AM to 3:00 PM, 7:00 AM to 4:00 PM, 8:00 AM to 5:00 PM, 9:00 AM to 6:00 PM, 10:00 AM to 7:00 PM, and 11:00 AM to 8:00 PM
- Pay starts at $15.00
Company Description
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance