Job Description

CLIENT SERVICES REPRESENTATIVE JOB SUMMARY:

Do you have strong attention to detail and a desire to work in a great company culture? A local Records Retrieval company in the Legal sector is looking for motivated, fast-paced relationship builders to join their growing Client Services team!

CLIENT SERVICES REPRESENTATIVE RESPONSIBILITIES:

• Advances the record procurement process by following up with the appropriate external parties for the purpose of obtaining outstanding documents as efficiently as possible
• Produces appropriate paperwork according to state law and attorney preferences to obtain needed records
• Maintains strict confidentiality regarding all cases and files
• Issues request packets to the proper facility in accordance with noted specifications
• Manages workload appropriate and effectively; This role requires daily, sometimes hourly follow up via email and outbound phone calls
• Builds and sustains exceptional professional relationships with assigned clients through quality communication and service
• Documents all interactions with both clients and facilities concisely and clearly with professionalism and tact
• Acts as the primary contact and has an expert understanding of specific client requests
• Assist with additional clerical duties, reporting, special projects and community events as directed
• Being self-directed when it comes to daily duties and decisions, but collaborating with the team for pro-active solutions

SCHEDULE: 8:00am to 5:00pm, Monday through Friday with some flexibility on start and end times

CLIENT SERVICES REPRESENTATIVE:

• 2+ years in an Administrative or Office setting
• Excellent organizational and customer service skills
• MS Office Word/Excel experience
• Professional appearance and demeanor
• Excellent ability to prioritize, execute and problem solve
• Professional verbal and written communication skills
• Strong multi-tasking capabilities

Some key attributes we are looking for in this team member are:_ interpersonal effectiveness, collaboration, analytical mindset, strategic thinking, resiliency, ability to listen, advanced problem-solving capabilities and negotiation skills._

APPLY NOW!

• Quick Apply Here
• Send Grace your resume: Grace.Kunnen@Expresspros.com
• Give our office a call: 616-281-0611
• Stop by our office: 1760 44th Street SW, Suite 10. Inside the Chateau Centre.

LOCATION: Grand Rapids, MI - North East Side

POSITION TYPE: Full-time, Evaluation Hire

PAY: $15.00/HR

Company Description

What Makes Express Employment Professionals Different? The Grand Rapids Express Employment Professionals office was founded in 1996 and is proud to serve the West Michigan business community with a full offering of recruiting, training, and human resource services. Since we opened our doors, we have focused on not only helping companies find top talent, but also helping them develop and retain talent. Express has a wide variety of jobs available, including: · Light Industrial · Skilled Trades · Administrative · Professional