Job Description

B2B CUSTOMER CARE REPRESENTATIVE JOB SUMMARY:

A manufacturing and distributor of medical devices company located in Caledonia is seeking a B2B Customer Care Representative to join their team. The B2B Customer Care Rep. is expected to offer excellent service by processing orders and following up on calls and emails to collect and analyze information to ensure quality expectations are met. A Customer Care Rep. is also responsible for accurately providing relevant account information and addressing issues promptly by responding to incoming inquiries on orders, products, and pricing. To be successful in this role you must have intermediate to advanced technical skills in order to help customers design products in addition to excellent service experience.

If you pride yourself on offering great service, take ownership of your clients experience and are looking for a company interested in growing your career this position is a great fit for you!

LOCATION: Caledonia, MI

POSITION TYPE: Fulltime, Evaluation Hire

PAY: $ 15.00-$18.00 per hour based on experience

SCHEDULE: Training hours- 9:00am to 5:30pm, once fully trained 10:00am to 6:30pm Monday-Friday with a rotating shift of 11:30am to 8:00pm.

CUSTOMER CARE REPRESENTATIVE QUALIFICATIONS:

• Excellent written and verbal communication skills
• Accuracy and attention to detail
• Good organizational and problem solving skills
• Ability to work under targets and with deadline
• Positive attitude, proactive engagement and solutions seeking
• Ability to prioritize work and work effectively on multiple tasks
• B2B (business to business) Customer Service experience, must have supported companies/business owners
• 2+ years of B2B Customer Service experience
• Intermediate Excel, Word and Outlook skills
• College preferred; High School Diploma or GED required

APPLY NOW!

• Send your resume: Mina.Stallworth@Expresspros.com
• Give our office a call: 616-281-0611
• Stop by our office: 1760 44th Street SW, Suite 10. Inside the Chateau Centre.

WHAT MAKES EXPRESS EMPLOYMENT PROFESSIONALS DIFFERENT?

Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.

EXPRESS HAS A WIDE VARIETY OF JOBS AVAILABLE, INCLUDING:

• Light Industrial
• Skilled Trades
• Administrative
• Professional

BENEFITS OF WORKING WITH EXPRESS:

• Weekly Pay
• Medical, Dental, Vision, Short-Term Disability, and Life Insurance
• 401(K) Savings Plan
• Holiday and Vacation Pay
• Scholarship programs
• Free Online Training

FOR A COMPLETE LISTING OF ALL OPEN POSITIONS, VISIT: http://www.expresspros.com/GrandRapidsMI/Job-Openings.aspx

Company Description

What Makes Express Employment Professionals Different? The Grand Rapids Express Employment Professionals office was founded in 1996 and is proud to serve the West Michigan business community with a full offering of recruiting, training, and human resource services. Since we opened our doors, we have focused on not only helping companies find top talent, but also helping them develop and retain talent. Express has a wide variety of jobs available, including: · Light Industrial · Skilled Trades · Administrative · Professional