Job Description

POSITION: Staffing Consultant

REPORTS TO: Franchisee

FLSA STATUS: Exempt

PRINCIPAL ACCOUNTABILITIES OF THE POSITION

To assist in accomplishing the goals and objectives of the office by exercising multi-tasking, decision-making, and problem-solving skills.

ROLE OF THE STAFFING CONSULTANT

The Staffing Consultant – the inside sales person – in an office plays a vital role because the Staffing Consultant is the link between both the client companies and the associates (temporary or contract employees). The Staffing Consultant consistently exercises discretionary judgment in administering company systems and procedures in recruiting, hiring, and assigning associates to clients within the franchise territory. The Staffing Consultant is also responsible for retaining qualified associates and for inside sales, including responsibility for increasing sales and hours by making telephone sales calls for a portion of each day.

If a Staffing Consultant can assign a high percentage of associates and keep a greater number of associates working longer, the results are increased revenue, reduced recruiting costs, and better service to clients.

Clients appreciate and come back for quality service. The Staffing Consultant takes the job order, assigns the associate, and follows up to ensure client satisfaction. The quality of service causes a client company to select one staffing service over another.

Service is based on people, and people are never perfect. However, a good Staffing Consultant can smooth out difficulties resulting from human imperfections and assure both quality and quantity in terms of associates and assignments.

ESSENTIAL FUNCTIONS

1. Recruiting and Employment

   • Develops and maintains recruiting sources to ensure consistent applicant flow.

   • Receives and processes inquiry calls from applicants and associates.

   • Conducts job interviews, administers and scores tests, evaluates applicant skills, abilities, and availability.

   • Verifies professional/personal references and employment history through written and verbal communication with all available reference sources.

   • Verifies degrees, certifications, and qualifications.

   • Determines applicant suitability.

   • Completes employment process by auditing all applicant-completed documents and conducts orientations about company policies, procedures, compensation, benefits, and the employer/employee relationship.

   • Determines associate compatibility and availability and assigns to client.

   • Assures reasonable accommodations to provide access to the company employment process for individuals with limitations, and ensures that clients also provide reasonable accommodations for work site needs.

   • Assigns associates to client accounts, advising associates of client’s location, the person to whom they will report, working conditions, essential job functions, work schedule, pay rate, and all other pertinent information.

2. Client Relations

   • Conducts periodic sales and service calls* on existing and potential clients to identify and solve problems as well as stimulate greater business opportunity.

   • Analyzes client’s operation and develops and presents alternative staffing strategies suited to client-specific needs.

   • Receives and processes inquiry calls from clients and prospects.

   • Receives job orders and ascertains client’s essential job function requirements, FLSA exemption status, and assignment details.

   • Tours client facilities periodically to observe working conditions, safety issues, production requirements, presence of legal posters, and Material Safety Data Sheets.

   • Determines basic OSHA compliance and investigates accidents.

   • Advises clients concerning bill rates and pertinent assignment-related information.

   • Researches issues and is able to advise clients about employment laws and practices relevant to co-employment and effective employee relations practices.

3. Employee Relations

   • Gathers associate work performance data from clients in accordance with Express quality assurance procedures.

   • Monitors and records associate performance and provides necessary feedback.

   • Provides associate counselling and appropriate disciplinary action to correct performance problems.

   • Terminates unsatisfactory associates.

   • Receives, investigates, and processes associate complaints and allegations of discrimination, harassment, and other worksite problems.

   • Ensures the local company office complies with federal, state, and municipal statutes and regulations governing the employment process.

4. Administration

   • Applies company policies and procedures in resolving time card errors and client billing discrepancies to ensure the accurate and timely delivery of paychecks and invoices.
   • Meets with Sales Representative daily to review progress on accounts and other pertinent client information.
   • Maintains client good will and helps collect delinquent accounts, including negotiating payment with client decision-makers.

5. Sales

   • Spends a portion of each day making telephone sales calls to fill client needs and provide assignments for quality associates and candidates.

   • Shares information with outside sales representatives to increase sales and hours.

6. OTHER DUTIES

• Maintains reference material on applicable employment laws.

• Maintains awareness of local labor market, business conditions, activities of competing companies, and industry-related trends.

• Prepares and submits activity reports, ideas, and articles for the company associate newsletter.

• Other projects and activities as assigned.

  SUPERVISOR RESPONSIBILITY

  Provides administrative supervision of up to 150 company associates.

  MINIMUM EDUCATION

  Bachelor’s degree in business, marketing, or related field suggested, or equivalent education and experience in business, sales, customer service, or public relations preferred

  WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Primary activities are conducted within a well-lit, climate-controlled office.

• Occasional trips to client locations require travel and potential exposure to unpleasant weather conditions.

• Ability to sit for extended periods and maintain the normal range of body motion.

• Must be able to work effectively under the stress of multiple daily deadlines and commitments.

• Occasional out-of-town trips may be required to attend special events and training sessions.

• Occasional client visits may be required.

  KNOWLEDGE AND SKILLS

• Must have thorough knowledge of applicability of relevant employment laws and regulations including the Fair Labor Standards Act, Title VII of the 1964 Civil Rights Act, Americans with Disabilities Act, Equal Pay Act, Pregnancy Discrimination Act, and the Family and Medical Leave Act.

• Should have thorough knowledge of the staffing and placement services offered by Express as well as pricing techniques and strategies.

• Should have an understanding of general business, office terminology, and basic computer skills.

• Should possess strong interpersonal, communication, conflict resolution, and problem-solving skills.

• Must be able to compose routine correspondence and reports.

  • Must maintain a valid state driver’s license.

Company Description

We partner with local businesses, in all industries, to help match the clients needs with candidates who are ready to find their next career. We have dedicated teams that specialize in office services, professional/direct hire, light industrial, manufacturing, search among others. Express Employment Shawnee/Olathe are a part of a network of 816 individually owned offices in US and Canada with far reaching recruiting abilities. Please trust us to find your next dedicated employer.