Job Description

WE ARE SEEKING AN INSIDE SALES REPRESENTATIVE FOR A FAMILY-OWNED GLASS COMPANY IN NEW ORLEANS. THE IDEAL CANDIDATE WILL BE ABLE TO MEET OR EXCEED THE BASIC REQUIREMENTS AND PERFORM THE ESSENTIAL DUTIES AND RESPONSIBILITIES LISTED BELOW.

JOB SUMMARY: Responsible for providing customer quotes, answering customer calls, processing orders accurately, and managing the service schedule while ensuring continued high customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides excellent customer service, including sales, technical support, researching, and assisting with resolving account issues
• Accurately process phone, fax, and email quotes and orders in accordance with established deadlines
• Data entry of fax, email, and phone orders for production
• Entering customer specifications into our software to design shower enclosures
• Answer telephone promptly and transfer callers to appropriate recipients
• Greet customers in a courteous, friendly, and professional manner through written and verbal communication
• Execute effective sales process: demonstrated knowledge of products and features, ability to identify decision-maker and business needs, and ask them for the sale.
• Communicate and keep customers informed regarding quotes, pricing, order status, pro-active sales, delivery status, technical information, production capabilities, and general information
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution
• Maintain broad knowledge of clients, products, and services of the organization
• Organize and maintain the service schedule
• Shares interactions with customers that might require outside sales attention such as complaints or additional sales opportunities

REQUIREMENTS:

• Excellent customer service and relationship building skills
• Good English, written & verbal communication skills
• Proficient 10-key typing skills
• Proficient with Microsoft Office, AutoCAD experience preferred (and/or aptitude to learn technical software)
• Proficient with measurements, mathematics, fractions, and strong mechanical aptitude
• Must be able to read a tape measure, ruler, gauge, etc.
• Glass experience is preferred but not a requirement to be considered

Company Description

Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of full-time, part-time, and temporary jobs available. Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.