Job Description

700 William T Morrissey Blvd., Boston, MA 02122

AUTOMOTIVE BDC SERVICE REPRESENTATIVE

SALARY + COMMISSION + BONUSES + GREAT BENEFITS!

WALK-IN APPLICANTS ARE WELCOME!

EXPRESSWAY TOYOTA is seeking to hire BDC SERVICE REPRESENTATIVES FOR THEIR BUSY SERVICE DEPARTMENT. Experience is preferred but we will train the right candidates. TOYOTA IS THE #1 BRAND, SO JOIN OUR TEAM AS WE GET GOING AGAIN, AND ENJOY THE BEST WORK ENVIRONMENT IN THE AREA. This is a great opportunity for applicants with automotive BDC experience, or for someone with customer service/telephone contact experience. WE VALUE OUR EMPLOYEES AND INVEST IN THEIR SUCCESS. EXPRESSWAY TOYOTA HAS BEEN FAMILY OWNED AND OPERATED FOR NEARLY 30 YEARS. WE ARE A SOLID CONTRIBUTOR TO THE BOSTON COMMUNITY, SPONSORING A VARIETY OF LOCAL ORGANIZATIONS. WE PROUDLY SERVE CUSTOMERS FROM DORCHESTER, ROXBURY-MATTAPAN, MILTON, SOUTH BOSTON, QUINCY, BRAINTREE AND BEYOND. WE BELIEVE CULTURE MAKES A DIFFERENCE AND WE STRIVE TO BUILD LASTING RELATIONSHIPS WITH OUR EMPLOYEES, CUSTOMERS, AND THE COMMUNITY.

WE OFFER:

• SALARY PLUS COMMISSION PLUS BONUSES – PAID WEEKLY
• WEEKLY BONUSES
• 8-HOUR SHIFTS – FLEXIBLE HOURS
• 401(k) WITH COMPANY MATCH
• Paid vacations and sick days
• Health and Dental Plan
• Excellent working conditions with an opportunity to be an integral part of a growing organization.
• Great management support
• CAREER ADVANCEMENT OPPORTUNITIES

RESPONSIBILITIES – BDC SERVICE REPRESENTATIVE:

• Schedule service appointments
• Call customers for follow-ups, appointment reminders, missed appointments, and to bring customers into the dealership for service.
• Interact with customers as well as with all dealership departments.
• Assist our Service Advisors when needed.
• Answer all incoming service calls
• Candidates must be reliable and must report to work promptly when scheduled.
• Other duties may be assigned

QUALIFICATIONS/REQUIREMENTS - BDC SERVICE REPRESENTATIVE:

• EXPERIENCE IS PREFERRED. WE WILL TRAIN QUALIFIED CANDIDATES.
• We are seeking friendly, upbeat people who enjoy talking on the phone and answering our customers' questions
• Exceptional communication skills
• Willingness to obtain product knowledge and a positive attitude
• The ability to multi-task and to positively defuse negative situations with customers.
• Professional personal appearance
• Must be able to work a flexible schedule including some Saturdays
• RESUME MUST BE UPLOADED, AND ONLINE ASSESSMENT COMPLETED FOR IMMEDIATE CONSIDERATION.
• MUST BE AUTHORIZED TO WORK IN THE U.S. WITHOUT SPONSORSHIP AND BE A CURRENT RESIDENT.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.