Extended Coverage Representative-Nights

C

Covenant Logistics

Extended Coverage Representative-Nights

Chattanooga, TN
Full Time
Paid
  • Responsibilities

    ****The schedules for these roles are: 1 Sun-Tues alt Sat 1900-0700 & 1 Wed-Fri alt Sat 1900-0700 & 1 M-F 1700-0200

    The Extended Coverage Representative supports customers by ensuring the efficient movement of inventory through proactive after-hours logistics support. This role is responsible for managing existing customer accounts, negotiating rates based on market conditions, identifying and resolving shipment issues, and maintaining strong service execution during non-standard business hours.

    Responsibilities

    • Proactive and diligent execution of on-time tracking and tracing for all shipments in transit.
    • Disseminate relevant and accurate tracking updates to internal team members.
    • Maintain internal and external systems with current shipment details.
    • Communicate load requirements to drivers and carriers to ensure successful execution.
    • ⁠Provide proactive communication when delays or service risks arise.
    • Respond to customer and carrier inquiries regarding shipment status.
    • Conduct driver check calls throughout the shipment lifecycle.
    • Ensure all load-related data is accurately captured and stored.
    • Track location, dwell time, and utilization for trailer pool customers.
    • Assist Afterhours Capacity Management with carrier compliance onboarding.
    • Provide support in securing replacement carrier capacity in the event of a carrier fall-off.
    • Collaborate with the Extended Coverage Manager and On-Call Broker Support to support high-volume carrier capacity securement efforts.
    • Communicate customer-approved rates when soliciting additional freight opportunities.
    • Demonstrate working knowledge of rating and pricing tools to support accurate rate communication.
    • Cross train within the Extended Coverage team.

    Knowledge, Skills, and Abilities

    • Ability to perform effectively in a fast-paced, high-pressure environment.
    • Strong multitasking and prioritization skills.
    • Ability to follow verbal and written instructions with accuracy.
    • Ability to work independently and collaboratively.
    • Demonstrated negotiation skills.
    • Efficient understanding of Microsoft Office (Outlook, Word and Excel).
    • Have a good understanding of geography and interstate system in the United States.
    • Be able to calculate transit and understand time zones.
    • Ability to balance competing priorities across multiple systems.

    Education/Experience

    • Bachelor’s degree in supply chain management, business or similar field required. 1 year of relevant work experience may be substituted for each year of education required.
    • Prior customer service or logistics experience highly desired.

    Competitive Compensation

    We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

    • Pay Range: $45,007.59-$69,574.81
    • Pay Grade: 7
    • 401(k) Match: Build your future with our generous company match.
    • Serious Health Condition Pay: Financial protection when it matters most.

    Robust Health & Wellness Benefits

    Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

    • Medical, Dental & Vision Insurance
    • Telemedicine Access
    • Company-Paid Short & Long-Term Disability Coverage
    • Health Savings Account (HSA)
    • Company-Paid Life Insurance

    Time to Recharge

    We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

    • Generous Paid Time Off (PTO)
    • Paid Company Holidays
    • Time off to Volunteer

    Culture-Driven Perks

    We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

    • Casual Dress Code: Dress for your day.
    • Tuition Reimbursement: Advance your education with financial support.
    • Employee Discount Program: Exclusive savings on everyday essentials and more.
    • Dependent Care Flexible Spending Account (DFSA)
    • Adoption Assistance: Meaningful support for growing families.
    • Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
    • Pet Insurance: To protect your furry family members

    Covenant Logistics is an Equal Opportunity Employer

    Disability/Veteran

    VEVRAA Federal Contractor