The Opportunity:
eyebobs is looking for an Assistant Store Manager to partner closely with the store’s General Manager in driving sales and operations through exceptional customer service. The ASM will be responsible for cultivating a highly-engaged team, and driving performance to deliver against the store’s monthly sales goals.
We’re looking for someone who wants to step up to the plate and partner with the GM. That means not only do you assist with all things operational but you’re right there on the floor selling frames with everyone else on the team, demonstrating exemplary customer service and acting as a role model for performance standards.
Sales & Operations:
Reinforce compliance with all retail policies and procedures in all areas of the store and employee performance and partner with GM on accountability for them
Support the GM in the execution of short- and long-term business plans that drive KPI’s and maximize sales
Drive sales to meet or exceed monthly sales plans and assist the GM to meet all store KIPI’s and financial goals
Assist the GM to plan, delegate, execute, and follow up on retail assignments and store activities to ensure all expectations and goals are met
Reinforce a proactive selling culture that focuses on building a confident team in order to create exceptional customer experience and build a loyal customer following
Execute and drive store traffic and conversion for the store by helping with events, promotions and delivering the same customer service when there is one customers in the store or 20 customers
Ensure all communications are filtered to the team as directed by the Director of Retail or the GM
Support the store staffing model and manage the employee schedule when required to meet the demands of the operating hours and optimize the schedule to drive conversion
Execute on all store projects and compliance including inventory maintenance, product markdowns and store merchandising
Team Management & Talent:
Lead and coach through eyebobs core values and uphold the eyebobs customer experience by incorporating store principles into the daily business and employee development
Act as manager on duty when GM is out of the store and communicate clear expectations and hold the employees accountable for achieving all brand, performance and sales standards
Consistently model exemplary behavior and customer service that motivates and inspires the team to deliver the eyebobs customer experience
Recognize and provide in-the-moment coaching to employees to retain and develop high-performing teams
Proactively works with the GM to network and recruit candidates to support the store’s ongoing staffing needs
Drive engagement by rewarding employees for their outstanding customer service and for their ability to drive sales
Builds confidence and creates an optimistic, rewarding and collaborative work environment in which employees are encouraged to grow and rewarded for small wins
Experience and Qualifications:
Prior retail experience required, 3-4 years preferred
Demonstrated ability to achieve individual sales goals and store performance metrics
Passion for fashion and style and delivering an exceptional customer experience
Exceptional interpersonal, communication and people management skills; comfort with acting as manager in charge when required
Exceptional customer service skills with an ability to build long-term customer relationships
Ability to be adaptable, flexible, fast-paced and a maintain high level of multitasking
Ability to resolve complex problems, multitask and prioritize time and projects effectively
Other Details:
Bonus opportunities for sales and NPS scores (mutually exclusive, monthly and quarterly bonus opportunities)
This is a full-time position and hours of work may be Monday-Sunday during standard mall hours, varying depending on staff schedule and holidays
The position is very active and requires standing, walking, bending all day
Under the direction of the General Manager, you will be required to complete additional projects as required
About eyebobs:
Based in Minneapolis, Minnesota, eyebobs was founded in 2001 with a vision to design and supply fashion-forward, luxury eyewear. We live to outfit the eyes of the smart, sarcastic and style-conscious with a full selection of eyewear to express their unique personality. Our purpose is to enable people to be their true and authentic selves by framing their individual personalities
About eyebobs Retail:
Our Frame-ists are trained and certified experts on the rare talent of framing personalities. Our physical environments are perfectly enabled to frame personalities with tools and a highly engaging and bold environment.
About eyebobs employees:
We are defined and energized by what we do. We see a bigger and more important purpose when it comes to our frames. We change people’s lives giving them the power and confidence to be their true and authentic selves and we demand the same from those that work with us. To achieve this we need to outwork and outthink our competition. We are flexible, nimble change oriented and risk takers.
Our Core Values:
Walk the Talk.We live and work with integrity
Over and Above.We are fully engaged, in it all the way, consistently giving our best performance and highest quality of work
Be Yourself – Welcome Others.We bring our individual awesomeness and respect others’ awesomeness, to make eyebobs better
In It Together.We are committed to the eyebobs team, to help each other, rely on each other, serve each other in excellence
Do the Right Thing.We are ‘in service’ to our customers, our work, each other, to make the world, or at least our corner of it, better!
Inclusion. Always. - We actively seek to broaden our collective perspective and awareness, and create a culture that encourages, supports and celebrates the diverse voices of our team.