Job description
General Purpose
Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
Main Job Tasks and Responsibilities
greet patients
register patients according to established protocols
assist patients to complete all necessary forms and documentation including medical insurance
ensure patient information is accurate including billing information
inform patients of medical office procedures and policy
maintain and manage patient records
move patients through appointments as scheduled
answer incoming calls and deal with inquiries
transfer calls as required
schedule patient appointments
collect co-pays and payments
report statistics as required
schedule tests, scans and outside appointments for patients
obtain external medical reports as required by medical professionals
respond and comply to requests for information
deal with incoming and outgoing post
complete other clerical duties as assigned
maintain stock of forms and office supplies
ensure reception area is well maintained, neat and clean
safeguard patient privacy and confidentiality
Education and Experience
high school diploma
knowledge of medical terminology, procedures and diagnosis
knowledge of computer and relevant software applications
knowledge of general administrative and clerical procedures
working knowledge of healthcare insurance preferred
Key Competencies
communication skills
information collection and management
planning and organizing
attention to detail
customer service skills
adaptability
confidentiality
Job Types: Full-time, Temporary, Internship
Salary: $15.00 - $25.00 per hour
Benefits:
401(k)
Health insurance
Paid time off
Schedule:
8 hour shift
Ability to commute/relocate:
Queens, NY (Preferred)
Education:
High school or equivalent (Preferred)
Work Location:
One location
EMR Used:
EyeMD EMR
Typical start time:
8AM
Typical end time:
5PM
Internship Compensation:
Pay
Job Duties:
Greeting visitors
Scheduling
Correspondence
Running errands
Stocking supplies
Sorting and sending mail
Answering and routing phone calls
Managing social media