Job Description

Summary of Responsibilities:

Reporting to the Food & Beverage Outlet Manager, the **F &B Outlets Manager **is responsible for overseeing daily operations, ensuring an exceptional guest experience, and maintaining service excellence. Key responsibilities include, but are not limited to:

• Delivering Outstanding Service

* Consistently provide professional, friendly, and engaging service to create memorable guest experiences.
* Lead by example, fostering a culture of warm hospitality and guest satisfaction.

• Team Supervision & Leadership

* Supervise, mentor, and support the **Pyramid Restaurant & Bar** team in all aspects of service, ensuring compliance with established service standards.
* Provide hands-on leadership during peak hours to maintain seamless operations.
* Conduct pre-shift briefings to communicate daily objectives, menu changes, and guest preferences.

• Revenue & Budget Management

* Actively promote upselling techniques to maximize revenues while adhering to budget guidelines.
* Monitor and analyze sales trends to identify opportunities for increasing profitability.

• Guest Relations & Service Recovery

* Proactively handle guest concerns with professionalism and urgency, ensuring prompt resolution and guest satisfaction.
* Engage with guests to personalize their dining experience and gather valuable feedback.

• Operational Excellence & Team Support

* Balance operational requirements with colleague needs to maintain a productive and harmonious work environment.
* Ensure a well-organized and clean workspace that aligns with health and safety regulations.

• Product & Menu Knowledge

* Maintain in-depth knowledge of all menus, promotions, and seasonal offerings.
* Ensure colleagues are well-informed about menu items, ingredients, preparation methods, and potential allergens.

Qualifications

Qualifications:

• Previous Food and Beverage leadership experience required
• Valid TABC & Food Handlers Certification required
• Previous Point of Sale system experience required
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 25 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s in it for You?

• Competitive Total Compensation Package: Overtime eligible, Department incentive programs

• Generous Paid Time Off : Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage : Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan : Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal : Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card : Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development : Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact : Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities : Take your career to new heights with opportunities for national and international promotions.