Job Description

CUSTOMER SERVICE REPRESENTATIVE (CSR)

DEPARTMENT: Retail Bank EMPLOYMENT STATUS: Hourly, Non-Exempt - Benefited

SUPERVISES OTHERS: No SALARY: Commensurate with experience and qualifications

LOCATION(S):

F & M Bank’s Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.

• Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
• CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff
• CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times
• CSR’s efficiently and accurately process customer transactions

WHO ARE WE LOOKING FOR?

• A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
• Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
• A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
• An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals
• A team-player who shares ideas and information to streamline operations

ALSO REQUIRED:

• Successful completion of a credit history check is a condition of employment
• Minimum of a high school diploma or equivalent
• Spanish Speaking preferred but nor required
• Minimum of 1 year of recent cash handling experience
• Satisfactory completion of the Teller Test

F&M BANK

We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify

Company Description

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