Job Description

CONSUMER COLLECTION SPECIALIST II

DEPARTMENT: Special Assets EMPLOYMENT STATUS: Hourly, Non-Exempt - Benefited           

SUPERVISES OTHERS: No          LOCATION(S):  Lodi, Ca          

SALARY: Commensurate with experience and qualifications

F&M Bank believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

 JOB SUMMARY

The individual in this position is responsible for daily monitoring of delinquent consumer loans. This position also requires working with branch personnel, special assets personnel and customers to resolve consumer loan delinquencies in a timely manner or issue demand letters, and begin legal action and/or the foreclosure process when necessary.  When delinquencies cannot be resolved through the collection process or the Bank’s Mortgage Debt Restructure program, requests for loan charge offs will be prepared and recommended to the Special Assets Manager and the Chief Credit Officer. The individual needs to be very knowledgeable of F&M Bank’s consumer loan policies & practices, F&M Bank’s Mortgage Debt Restructure program, and general bankruptcy & consumer fair lending laws & guidelines. The individual will maintain and update monthly and quarterly management information reports to be submitted to the Special Assets Manager and Senior/Executive Management periodically. He/she will perform a variety of clerical tasks supporting the special assets process including maintenance of the Special Assets Group consumer credit files, the OREO files and all periodic management report files. The incumbent is expected to provide exemplary customer service to all customers.

ESSENTIAL JOB RESPONSIBILITIES

• Daily monitor past due loan report & take appropriate collection activities with the branch personnel and/or customers.
• Initiate Mortgage Debt Restructures when appropriate, obtain credit approval, order legal documents and negotiate execution of documentation with customers.
• Prepare & send demand letters, and begin legal action and/or the foreclosure process when necessary.
• Prepare loan charge offs forms, and quarterly approval & processing. 
• Update the following reports monthly: Collection Assist Reports, Bankruptcy Report, Charge off and Recovery Report, Collection other than Charge off Report, Oreo Report, & the Foreclosure Report.
• Update the following reports every quarter: ABA Consumer Report, Summary of Loan and Leases and Loan Summary Report.
• Prepare Risk Grade Changes as Necessary.
• Update weekly Risk Grade Report.
• Follow and maintain and file bankruptcy, property tax reports & small claim cases, repossessions as needed.
• Reconcile & monitor daily the Loan Loss Reserve GL Account.
• Prepare loss analysis for auditors to determine if there is potential loss to the Bank on loans domiciled in the Special Assets Group.
• Reconcile with the Bank Controller’s office loans on non-accrual each month.
• Facilitate the transfer of problem loans to the Special Assets Group through preparation of maintenance forms, letters & logs.
• Other duties as assigned.

EDUCATION & SKILLS REQUIRED

Education and Experience

1. Individual must have a minimum of two years work experience in a financial institution (or related) specializing in all aspects of the Special Assets department.
2. Working knowledge of banking institution concepts and policy and procedures.
3. Strong problem solving, organizational, and troubleshooting skills required.
4. Excellent customer service skills required.

Skills

1. Detail and goal oriented
2. Exercise good judgment, initiative and tact in dealing with management, supervisors, staff and the general public
3. Be able to organize projects, prioritize workflow and complete multiple tasks simultaneously and accurately
4. Excellent written and verbal communication skills
5. Maintain confidentiality
6. Excel & Word

_F&M BANK _

We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify

Company Description

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