Job Description

Are you the person people come to for technology questions? Do you like tackling problems other technicians can't? If this sounds like you apply now!  F1 Technology Group Managed IT Services is rapidly growing and seeking a TIER III IT SUPPORT SPECIALIST to add value to our clients. The ideal candidate is someone who embodies our core values, is highly passionate about IT and always learning the newest latest and greatest trends in technology.

OUR CORE VALUES:

• Integrity - being honest & moral in all we do
• Understanding - listening and learning from everyone
• Innovation - thinking strategically and creatively
• Communication - conveying thoughts clearly and with respect
• Reliability - behaving responsibly and taking ownership

RESPONSIBILITIES:

• Design, implement, and support server architecture including: Windows Server, SQL, Exchange, VMWare, etc.
• Experience with configuring business-class firewalls and VPNs
• Knowledge and experience with setting up and maintaining Windows Domains, GPOs, and Active Directory
• Work with clients, vendors, and 3rd party consultants to implement technical solutions projects for infrastructure and desktops
• Ability to work independently and direct a team of technicians
• Design, Implement, and Support disaster recovery solutions.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• System documentation maintenance and recommendations.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

ADDITIONAL FUNCTIONS:

• Improve customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Ability to work in a team and communicate effectively.
• Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
• Document internal processes and procedures related to duties and responsibilities.
• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
• Ability to be a technical resource for escalated tickets and provide assistance to team members
• Work through a daily schedule that has been established through the dispatch process.
• Responsible for entering time and expenses as they occur.
• Participate in on call rotation.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Company Description

As a growing IT MSP provider, F1 Technology Group is seeking driven, experienced team members that are as passionate about technology as we are!